I am writing this post to vent and for the hope it reaches someone at DELL that gives a .

I ordered an Aurora R11 on the 27th. It was to have an RTX 2080 gpu. I get a confirmation email that unlike when I ordered my Alienware 17 R3, it only had a link to a DELL page that showed me the order. The 17 R3 I ordered in 2017 was followed by an email with a breakdown of the configuration in the email so I had a record of it I could view without going online. This Aurora R11 order only showed me the config after opening the link, which I did and it looked good. Then it ships and the gpu changed to a RTX 2070. I called and the DELL agent stated she could see the original order had a RTX 2080 but that it was changed. No explanation given. I refused delivery because at that point I'm thinking I will want to replace it very quickly and so I may as well order one with a RTX 2060 since it will be a throw-away anyway. So I order Aurora R11 number two with the RTX 2060 but this also means a less capable cpu. I looked them up and the performance between the two cpu's is about 14%, not enough for me to care. I was told nothing else was different. So, initial Aurora R11 is refused and Aurora R11 number two is ordered and as of now, shipped.

I remember that Ronald Reagan, a former president for all of you too young to recall, loved quoting the Russian proverb, trust but verify. So, I trust but verify by comparing the DELL order codes between the two and while I think I see where the cpu and gpu are listed and rightfully different, there are some others missing from the second Aurora R11 that are in the first Aurora R11. I don't know what they are so I set about asking the same DELL agent that told me the Aurora R11 supports 32GB memory per slot to confirm my second Aurora R11 has the liquid cooling, as this is what I think the missing code is for. Sure enough, it doesn't have it.

By now I'm irritated. I called DELL twice on two phone numbers and can't get any help. The agents just keep insisting the initial Aurora R11 was delivered without looking further to see it was assigned a new tracking number by FedEX for the return. I was hoping they would just call FedEX and have it sent back, again. I'd deal with the gpu issue later. To order the system now means I lose out on the pricing that was in effect on black friday. So, I will probably refuse Aurora R11 number two and just walk away. Too aggravating and I can't reach anyone at DELL stateside so I can avoid some of the language barrier issues I'm experiencing in trying to get the agents overseas to  connect the dots with the FedEX tracking numbers.

So...I guess in my case, I'm not getting a DELL.