UNSOLVED
Aurora R14, Kingston Fury memory upgrade issue
Hello all!
I recently purchased an Alienware Aurora R14 with the AMD Ryzen 9 5900, with 32 GB of 3466 RAM. The system ran fine, and I decided to upgrade to 128 GB of RAM. After consulting the Aurora manual, I purchased 128 GB of Kingston Fury Renegade DD4, 3600 MT/s, 1.35 volt, XMP.
After installing the four, 32 GB modules, Alienware Command Center as well as Windows 11, both recognize the increase of RAM to 128GB. However, it's only running at 2400 Mhz. I went into the BIOS (version 2.21.0053) to see if I can change the memory frequency. I clicked Advanced, then Performance Options and was shown only two parameters; CPU TCC which was set to 0, and Overclocking which is disabled with no option to enable (greyed out). If the PC doesn't recognize the new memory with a speed of 3600 Mhz, and there is no option to input the proper voltage/speed in the BIOS, is there any other recourse or am I destined to run this at 2400Mhz? Is there something I can "unlock" or use perhaps a "third party" app?
Any and all input is welcome! TIA!
1527
0
Posted December 17th, 2022 09:00
Memory compatibility is usually poor on these systems. The only memory to be guaranteed to work is the OEM memory. It also usually costs significantly more than similar or better aftermarket memory.
You can try a BIOS reset by removing and re seating the coin cell battery, to see if that makes a difference.
If that does not work than you will be out of luck with those memory modules.
1519
1
Posted December 17th, 2022 11:00
You have to clear CMOS to delete the stored memory configuration.
1510
0
Posted December 17th, 2022 12:00
I'll give it try. What irritates me is that I actually looked up the compatible memory within the documentation that came with the system. This memory is deemed "compatible".
1502
1
Posted December 17th, 2022 13:00
Clearing CMOS didn't work. What's worse, the literature told me that the factory memory runs at 3466 MHz but even that is wrong as it runs at only 2666 MHz
Thanks to all who provided input. I'm just going to return them.
1493
1
Posted December 17th, 2022 14:00
2,666 Mhz is the default JDEC profile
3466 Mhz is the 3,600 Mhz XMP profile.
There is a BIOS setting to turn on XMP, which is required to enable the XMP profile. After that it will run at 3,466 Mhz.
1488
1
Posted December 17th, 2022 16:00
Unfortunately, the XMP profile option is no longer available in the BIOS of the R14.
1481
0
Posted December 17th, 2022 16:00
That is interesting...
1476
0
Posted December 17th, 2022 17:00
Yes, it is interesting. They shouldn't advertise 3466 if there is no way of obtaining that speed. The ad, from my purchase, clearly stated "...32GB 3466MHz RAM,". Even the Overclock drop down was also "greyed out" so you can't even change the speed, or voltage, manually. I was hoping I was just missing or doing something wrong. Instead, was very disappointed to find out I was misled.
776
0
Posted December 17th, 2022 18:00
I would put back the original module to see if the option gets enabled.( if you have not tried).
You do not cite what part number you bought, but I doubt those are plug and play (renegade) xmp modules.
So that maybe the problem
Real_Boy85
2 Intern
•
203 Posts
1550
1
Posted December 16th, 2022 13:00
You should have bought these, they are 100% compatible!!!