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Rooster61de

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7 years ago

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Rooster61de

1 Message

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821

November 28th, 2019 17:00

Xps 1330

I’m getting an error message saying windows failed to start and I need to install the windows disc to fix the issue. I do not have any windows discs. Are there any options you can help with?  Thanks! 

  • U2CAMEB4ME

    6 Operator

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    6245 Posts

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    Posted November 29th, 2019 03:00

    Welcome to the Dell Community  @Rooster61de 

    Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC:

    https://www.dell.com/support/home/us/en/19/Drivers/OSISO/recoverytool

    First “Create” a folder on your desktop called "Dell OS"

    "Extract" the file to that folder.

    Then go to that folder and double click on "DellOSRecoveryTool"

    It should then produce a desktop shortcut called "DellOSRecoveryTool"

    Double click on that desktop shortcut to start the process to create the USB Recovery drive.

    Best regards,

    U2

  • milhan

    1 Rookie

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    22 Posts

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    Posted November 29th, 2019 03:00

    Which version of the Windows are you talking about? You might be able to download the iso online and burn to a disc if you have a second computer.