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Go to SolutionXPS 13 plus 9320 webcam not working
Webcam has suddenly stopped working. I have followed all suggestions from Dell (and others). Even after downloading and installing the latest Dell-recommended camera driver (and updating other Dell drivers, and ensuring all Windows updates have been applied, no luck. A camera name shows up in Device Manager, but no cameras are found in Bluetooth and Devices. Restarts galore too.
Anyone else having this issue, and has anyone found solutions? Sure feels like some combo of faulty or mis-matched Dell and Windows drivers...Any help appreciated.
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Posted April 27th, 2024 13:58
UPDATE: The screen replacement solved my issue. The two red flashing IR lights now work!
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Posted October 20th, 2023 00:13
Yes, it seems there are many affected users. See the following threads:
- https://www.dell.com/community/en/conversations/xps/xps-plus-9320-last-windows-driver-update-broke-the-camera-intel-extension-100273-intel-extension-3107611/6531279a7af2d67a933c73f4
- https://www.reddit.com/r/Dell/comments/17al8oo/did_the_latest_update_break_the_camera_for_any/?sort=new
I had to overnight an external webcam from Amazon in order to do my job today. Not good.
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Posted October 20th, 2023 11:42
I started geting this issue since 2 days ago and I am a computer and electronics engineer myself and therefore I have tried everything under the moon and nothing seems to fix it I am lost for what caused it
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Posted October 20th, 2023 18:02
Solution posted here: https://www.dell.com/community/en/conversations/xps/xps-plus-9320-last-windows-driver-update-broke-the-camera-intel-extension-100273-intel-extension-3107611/6531279a7af2d67a933c73f4?commentId=6532bfe67af2d67a933c7649
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Posted October 20th, 2023 18:41
Hi all,
We’d like to share the most recent workaround to fix webcam issues.
For Windows 11:
To uninstall the USBBridge Extension v3.1.0.7611 driver, please follow the steps below:
1) Open Device Manager, locate the device as shown in the picture below, click 'View,' and select 'Drivers by device.
2) Double-click the oemxxx.inf file to identify the version that corresponds to v3.1.0.7611, as shown in the picture below:
You might notice two oemxxx.inf (cvfusbdfuextension.inf) files. Check which one has the driver version 3.1.7611 and proceed to remove it.
Note: If you only see one oemxx.inf (cvfusbdfuextension.inf) and it's version 3.1.0.7611, please proceed with the removal steps, and then continue to step 5).
3) Click “Remove driver” then select both the options and click “Remove”:
4) Wait for a minute the driver will be removed and re-scan to confirm it’s been removed.
Do step 5) only when you see one oemxx.inf(cvfusbdfuextension.inf) and it’s 3.1.0.7611 in step 2).
5) Download Camera driver 73.22000.1.8, A00 from Dell.com and install it.
<Driver no longer available. See later Post>
6) Restart your system the issue will be fixed.
Please inform us if this resolves the issue for you. Thank you for your patience.Important: If this does not resolve the issue, please repeat the steps once more.
If the current solution hasn't fixed your issue, please click on "Get Help Now" to contact our support team for assistance.
The button is marked with a help icon for easy recognition as per the picture below:
(edited)
#IWork4Dell
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Posted October 20th, 2023 19:07
It works.
For me it was a different driver version, but it still works!
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Posted October 20th, 2023 21:40
@DELL- Nat M Nope, it did not work
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Posted October 20th, 2023 21:51
This works!
Having the same problems with internal camera. Computer crashed again and again. There were problems with Windows Hello. It started after last Windows update I suppose.
(edited)
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Posted October 20th, 2023 22:55
@DELL- Nat M These instructions are kind of confusing, can you try and clear them up a bit?
#2 - "oemxxx.inf" - there are three versions of this file, even in your screen. Might be missing "(cvfusbdfuextension.inf)" here. There is also a mention of 3.1.7611 in this step which I think is incorrect.
And after removing the driver and rescanning I no longer have the oemxx.inf(cvfusbdfuextension.inf) file.
DELL-Nat M
Community Manager
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3803 Posts
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21448 Points
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Posted November 20th, 2023 13:19
This issue is typically caused by a driver conflict introduced by Windows Update or SupportAssist, particularly involving the Intel USBBridge Extension driver.
Step-by-Step Solution for XPS 13 plus 9320
⚠️ Important
If the issue persists and your system is still in warranty, please contact Dell Support using the Get Help Now button located at the bottom right corner of this page. See the below resources for additional troubleshooting guidance:
Fix Laptop Camera Issues in Zoom, Teams or Windows Camera Apps
Dell Laptop Camera Not Working
Why MIPI Camera Drivers May Not Be Included in Custom Corporate Operating System Images
Dell Support Fix Missing MIPI Camera Drivers
(edited)
#IWork4Dell