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Den2019

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4 years ago

D

Den2019

9 Posts

0

1066

November 13th, 2022 05:00

XPS 13 7390 Black Screen

Hi, my XPS 13 7390 cannot boot (i.e. no Dell Logo after power on, but screen / CPU / Fan / keyboard backlights are on). I notice the front LED indicator is flashing 1 white, 3 orange which manual suggest CMOS battery problem.

I’ve tried disconnected laptop battery, remove CMOS battery (and replaced the 2-pin ML1220 battery with 2 other ones), but problem persists.

I see this is a common problem for the XPS13 line so hoping to see if anyone has any success overcoming this problem. 

Many thanks in advance.

  • JamesVargas

    1 Rookie

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    2 Posts

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    Posted November 13th, 2022 05:00

    Display drivers installed properly? Thought: Could also be an old bios not being updated, causing display issues.

  • Den2019

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    Posted November 13th, 2022 05:00

    It always worked since I had laptop 3 years ago until recently. Just out of blue not working.

  • Den2019

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    Posted November 13th, 2022 09:00

    Tried D + Power to trigger display diagnostic. Screen responds with colour test. So I think the screen is ok. 

  • d5123101

    2 Intern

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    Posted November 19th, 2022 00:00

    So the screen works when you are in the BIOS or?

  • Den2019

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    Posted November 19th, 2022 00:00

    Screen works. Can't get to bio. Tried F12, F2, Fn+power already. 

  • Den2019

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    Posted November 19th, 2022 04:00

    Thanks for following up. The front LED light is white. Keyboard is backlit. Cap lock light is on but would turn off after 10 sec (and won't turn on even if press). Unless there is a way to trigger e-bio recovery or a recovery via USB, I'm really stuck.

  • d5123101

    2 Intern

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    Posted November 19th, 2022 04:00

    So does the laptop still have any specific diagnostic indicators active?

  • Den2019

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    Posted November 19th, 2022 05:00

    Yes. I've tried the flea procedures of removing battery and CMO coin battery. Upon restarting, it gives 3 orange and 1 white, which eventually goes away and back the just solid white (but still stuck without Dell splash screen).

    I've tried different CMOS battery to no avail. 

  • d5123101

    2 Intern

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    Posted November 19th, 2022 05:00

    Sounds like you'll probably have to either ship it to Dell for them to troubleshoot or have Dell send a technician (who will probably replace the motherboard).

  • Den2019

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    Posted November 19th, 2022 05:00

    Thanks. I fear as much. Seems like a common problem with XPS