Hi DELL, Am Arthur and from the philippines, I was trying to purchase 2 x xps 14 and using my credit card, the issue is I tried 2 of my credit card already and on my bank end it is approved but it still the same issue on your merchant, payment failed. May I know what is causing this?
Dell Technologies Philippines Inc. operates its regional headquarters at Unit 1801, 18th Floor, World Plaza, Lot 4 Block 5, E-Square Information Technology Park, Taguig, Metro Manila, 1635 Philippines, with a general contact number of +63 2 706 8000.
Additionally, their representative office is located at 4/F, 1800 Eastwood Avenue Bldg., Eastwood City Cyberpark, Quezon City, 1100 Philippines, where the Director & Country Manager can be reached at +63 2 706 8000.
For specific customer support inquiries, Dell provides a Dell Global Contact Directory (PDF) containing country-specific support numbers, and ProSupport hotlines are available at 1800-1601-0061 or local number (+632) 663-2000.
Consumers may also purchase products through authorized retailers such as Octagon, PC Express, PC Worx, Complink, and VillMan, which are listed across major shopping malls in Metro Manila and other provinces.
Thank you for your kind response, but the new XPS 14 2026 are not yet available here in the philippines and I will be going to US next month, it's just that there is a special promo now and am grabbing it.
If you were trying to order from Dell in the US with a non-US account or credit card, that's why the orders failed -- you cannot place an order with Dell US other than with US funding.
If the credit card is registered to an address in the Philippines, the order will fail the same way the other orders have. Dell US does not accept non-US credit cards.
Beyond that is the purchase risk. If the same system is never released in the Philippines, warranty and support will be unavailable there. And even if it is, you must purchase the system with an upgraded onsite service plan in order to transfer ownership internationally, so factor that cost into the purchase price -- along with the risk.
anne_droid
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Posted August 12th, 2026 10:17
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Dell Technologies Philippines Inc. operates its regional headquarters at Unit 1801, 18th Floor, World Plaza, Lot 4 Block 5, E-Square Information Technology Park, Taguig, Metro Manila, 1635 Philippines, with a general contact number of +63 2 706 8000.
Additionally, their representative office is located at 4/F, 1800 Eastwood Avenue Bldg., Eastwood City Cyberpark, Quezon City, 1100 Philippines, where the Director & Country Manager can be reached at +63 2 706 8000.
For specific customer support inquiries, Dell provides a Dell Global Contact Directory (PDF) containing country-specific support numbers, and ProSupport hotlines are available at 1800-1601-0061 or local number (+632) 663-2000.
Consumers may also purchase products through authorized retailers such as Octagon, PC Express, PC Worx, Complink, and VillMan, which are listed across major shopping malls in Metro Manila and other provinces.
Kind Regards
anne_droid