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Jeanric

updated

3 years ago

J

Jeanric

2 Posts

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267

October 30th, 2022 07:00

Laptop shuts off at 80% battery

Hi,

I have a brand new battery installed on my XPS 15 9570. When running on battery, the computer shuts off abruptly (hardware shutoff) at about 80% full battery.

The BIOS sees my battery as in "excellent health"

Any ideas?

  • ejn63

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    Posted October 30th, 2022 07:00

    The answer depends on whether the system has the (optional at purchase) Thunderbolt 3 port.  Full compatibility with that dock requires at thunderbolt port. 

    Otherwise, it should work even without one, but at lower speed and with a reduced set of features.

     

  • Jeanric

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    Posted October 30th, 2022 08:00

    Uh? How does this relate to the battery issue?

  • Dr. Midoh

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    Posted December 26th, 2023 13:37

    My battery used to charge at 100%. Few days age, I noticed it dropped to 80% and remains unchanged. Also the adaptor signal light on the laptop disappear. So, I did the following:

    1. I updated Microsoft ACPI

    2. I uninstalled adapter and reboot the system

    3. I extracted battery report

    4. Besides I did run SFC scan as well as DSIM

    As you might heard it before, since I plugged my laptop all the times, what is the benefit of the battery? It must be some benefits I am not aware of.

    I do appreciate your help in this regard.