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gleexps

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gleexps

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March 5th, 2019 02:00

eSupport Dell Technical Update provides old driver

The technical update email received today suggests I urgently install Nvidia driver which is older than the one I already have, and older than the latest on the Dell website for my XPS 15 9550 Windows 10 64 bit.  Can anyone help me understand the logic please?  The email is below:

Windows 10, 64-bit

Driver and description: This package provides nVIDIA GeForce GTX 960M/GeForce GTX 1050/Quadro M1000M/Quadro M1200 support XPS and Precision following Operating System: Windows 10 64-bit

Download URL: http://www.dell.com/support/Home/au/en/audhs1/Drivers/DriversDetails?driverId=YG5MX

Criticality:Urgent

Release date:3/28/2018 3:02:59 PM

  • RP

    Robert P (retired)

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    Posted March 5th, 2019 06:00

    Hi gleexps,

     

    Thanks for posting.  Apologies for the confusion around your Nvidia driver.

     

    Were you having difficulty with your video on your XPS 9550? According to the link you sent, the driver you reference was:

    Last Updated

    24 Jan 2019
     
    If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
     
    If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 
     


    Robert P (retired)

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    gleexps

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    Posted March 9th, 2019 19:00

    Thank you for your response Robert. You are right that the driver refferred to says last update January 2019, however the driver version in my Device Manager shows 23.21.13.9125, which seems to be a later version number than the one for the update which is Version 23.21.13.9065, A14. Isn't the higher number the latest version? Maybe that's where my misunderstanding lies. Thanks again for your assistance.
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    gleexps

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    Posted March 12th, 2019 01:00

    I "updated" to the one notified, but then received an email referring me to the list of current drivers, and that list includes a later driver updated Feb 19 , which is the one I had before! Go figure!

     

     

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