(first things first i am using a studio xps 1330, with windows vista64)

 

Earlier today i was using my laptop normally, i closed the lid and went and made some lunch, came back to open the laptop and although the laptop seemed to wake up, keyboard lit up etc the screen didn't come on, this has happened before so i reset the laptop, got to the vista login screen, then... BLUE SCREEN!

reset again, hideous whining noise and Blue Screen,

started up in safe mode, everything fine, got the error report saying BCP 1000007e was the error, restarted, Blue Screen.

So i called Dell tech support, ran hardware diagnostics, everything came out fine, was then put through to the software guys who informed me that despite my laptop being only 3 or 4 months old and still under warranty i would have to pay at least £57 for them to help, and basically said that he would help me reinstall windows.

Not wanting to pay out £57 i decided to handle that myself, i entered safe mode to recover my files, however this time in safe mode i got a Blue screen as well, as anything important was already backed up, i decided to use the Dell factory image restore, this failed, it reformatted the harddrive, but didn't restore the factory image, i left it trying for more than an hour but having used this on multiple PCs i know it doesn't take that long.

Grudgingly restarted again, now vista failed to even initialize. i thought no matter, I'll reinstall vista from the recovery disks i was sent with the laptop... Switched on the laptop. inserted the disk. hit f12, selected boot from DVD drive... and impressively windows failed to initialize, presumably from the disk itself? I tried this more than once by the way.

Did some more reading up and checking through my other disks i was sent and found one for Media centre 3, read around on here and i was told to partition the drive before i started my install of vista , tried that and although it got to the stage where it was partitioning, nothing happened then for around 6 hours, and the laptop was burning hot, fearing damage from the incredible heat (painful to the touch near the fan) i switched it off again.

 

sorry for the wall of text but there is the explanation of everything so far, what i need now is a way to reinstall the OS and get everything working again, and i can't seem to find anything on the site other than using the restore to factory settings ghost image, which failed.

 

also, i didn't install any new applications, devices or hardware before this happened, nor to my knowledge had any recently updated.

 

and finally has anyone else experienced this "if its software its not our fault therefore you need to pay for help"? One of the reasons i used dell was that i have had 2 desktops in the past that are both still working fine, and tech support has always been extremely helpful.