See my post 27 Jan 07 at TechTalk/Other Boards/General (Non-Tech).
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There is a glitch that has caused some eligible customers to be refused. (Including me.) If your shipping date was less than 15 days ago you are advised to wait. Otherwise there are several things you can try.
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I tried a lot of them and got a run-around but finally an email told me:
"... I would like to inform you that you do have DellvistaUpgade on your order and I would like to advice you to call up our sales department for the same as they have better tools to assist you in an appropriate way and the number for the sales department is 1-800-999-3355 and they are available 24 hours and 7 days a week. ..."
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And the rep at this Sales number was real helpful - promised some progress within 48 hours. = LPM
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PS: I'm guessing that if you assemble the following information in advance, it should be more than enough:
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Product Key (25-digit PID Number)
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Certificate of Authenticity (14-digit COA Number)
XXXXX-XXX-XXX-XXX
Dell Service Tag
XXXXXXX
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DELL order number: XXXXXXXXX
Order date: XX/XX/XXXX
Date shipped: XX/XX/XXXX; Item Number XXX-XXXX
UPS Tracking Number: XX XXX XXX XX XXXX XXX X
Shipped XX/XX/XXXX (XX:XX AM Billing Information Received)
Delivered XX/XX/XXXX (X:XX PM)
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Delivery Information:
Customer Number:
XXXXXXXX
Customer Contact:
XX (name) XXX
Customer Phone Number:
(XXX) XXX-XXXX
Delivery Address:
XXXX XXXX
Shipping Method:
X-X Day Delivery
Carrier:
UPS Commercial
Estimated Number of Packages:
X
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Credit Card:
XXXX XXXX XXXX XXXX = exp XXX XXXX = code XXX

Message Edited by LPM112428 on 01-27-200703:43 PM