CJW,

Thanks for using the Dell Community Forum.

What exactly are you trying to download and save and who is your ISP.  What about just saving a document and not something that is being downloaded.

I was trying to download Pop-up Stopper from my ISP, AT&T. I just noticed that I am not able to use Save As when trying to save a Word document.  Thanks for your reply.

CJ

CJW,

You apparently have two problems, one with downloads and one with Save As in Word.

What error do you encounter when you attempt to download Pop-up Stopper from your ISP and try to save it to your hard disk?

What type of document in Word is causing the problem? What format are you trying to save it in? Do you receive any error message when you attempt to use "Save As?"

CJW

You can try this as a first step. Insert your Win98 CD and close (x) it when it auto-starts. Then, Start> Run> type in SFC in the box --OK. Select 'extract one file from installation disk'. Type in ' JDBMGR.EXE ' in the box. In the restore from box, type in d:Win98, where d is your drive letter. This may or may not restore items to the pull down menus.

Then copy/paste the following bold text into Notepad.

@echo off
deltree /y c:\windows\tempor~1\content.ie5\index.dat>nul
cls
exit

Save this as' Delta.bat 'in the root drive C: (not in a folder). In Msconfig> Autoexe.bat, hit the NEW button. Enter C:\Delta.bat. Move it up to the top of the list. This BAT file erases the 'index.dat' file every time you start the computer up, which can cause IE to hang quite often.

Then to insure Delta.bat runs every time, Start> Programs> Accessories> System tools> Scheduled tasks> Add scheduled task> Browse to C:\Delta.bat. Have it run ' At startup'.

Reboot and try to do the download again.

If this doesn't work, you can simply delete the Delta.bat file and then remove it from schedules tasks

 

 

Message Edited by chuket on 09-18-2003 10:50 PM

Thanks for your reply.  I am not receiving any error messages.  When I am on the Internet, my computer will freeze and I have to restart it.  In Word, I am trying to save a text message to a floppy.  When I press the down arrow for the drop down menu it is blank. Nothing appears for a selection to save to.

CJ

CJW,

Chuket's first suggestion should have specified JDBGMGR.EXE but I wouldn't bother with it, as it won't have any effect on Word.

Do you get any display at all when you click on the File entry in the menu bar of Word?

You had the right ideology running the system file checker, but you could have recovered the file from the windows cd while in the system file checker, pointing the extraction point to the cdrom parameter, and the Win 98 directory. That would have recreated the missing or corrupted file.

Ideology
Function: noun
Inflected Form(s): plural -gies
Etymology: French idéologie, from idéo- ideo- + -logie -logy
Date: 1813
1 : visionary theorizing
2 a : a systematic body of concepts especially about human life or culture b : a manner or the content of thinking characteristic of an individual, group, or culture c : the integrated assertions, theories and aims that constitute a sociopolitical program.

Thanks to all for help with this problem.  The file JDBGMGR.EXE  is installed on my system, corrupted or not, I do not know.  When I am in Word and I press Save As from the File menu the window appears.  In the space next to "Save in:" is,  "My Documents".  Once I press the down arrow to make another selection nothing else appears.  I will try and do the reinstalls as suggested.  It just occured to me, it might not hurt to do a Detect and Repair in Word.

CJ

CJW this also happens (the freezing up) when you use Save As in a desktop application? If so, it is an operating system issue, for that is in Windows Explorer and part of the complete file system. Did you ever perform a reinstallation of the operating system, and if so, did you disconnect all external devices during the reload process?