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Go to SolutionLatitude E6430 - Dell Control | Power Manager won't install in Win7Pr6 arch - err 25025
Hi,
I've recently bought a refurbiished Dell Latiture E6430, which came with win7 pro x64. As I don't have full trust to the vendor, I've decided to reinstall OS, from the Dell's DVD (win7 pro x64 glb polish). Of course drivers detected for my tag are installed (and updated through "Dell Control | Update".
However, with reinstall I've lost ability to control how the battery is maintained. As I understand, this shall be provided by "Dell Control | Power Manager". Prior to reinstall it worked. But this app is not detected for my service tag. I've tried to install various versions that were available for this model, including recent
System-Utilities_Application_3N7TV_WN32_2.1.0_A00.EXE
System-Utilities_Application_0X5N4_WN32_2.1.1.EXE
(w32 but both theoretically are "32bit executables for 64bit architecture")
They won't install returning error 25025 (unsupported system). Any ideas how to tackle this?
I suspect this is not a hardware issue, as battery management worked prior to system reinstall.
Jesse L (retired)
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Posted November 23rd, 2016 06:00
vbvbvb,
Once you reinstall Windows there is an order to install drivers in the system in order for the hardware to work properly. Below is information to help you get your computer up and running . You cannot install 32 bit drivers in the system unless the specific drivers states that it will work with both versions. You can install the Dell Feature Enhancement Pack to control the battery options as will as other options.
DEP-Listed under utilities on the drivers page for your computer
Latitude e6430 Drivers,Downloads and Manuals
Driver Installation
After a fresh copy of windows installed, always install the Intel chipset driver utility first. After that, you can install the rest of the devices' drivers in any sequence. The below driver list is based from driver installation from the Resource DVD.Categories Driver Name
Chipset Drivers Intel® Chipset Software Installation Utility
Video Drivers Intel GMA HD Graphics 4000
Nvidia NVS 5200M
Audio Drivers IDT 92HDxxx HD Audio
Dell Data Protection Applications Dell Data Protection|Access -- Installer Package
Network Drivers Intel 825xx Gigabit Platform LAN Network Device
Network Drivers Intel WiFi Link 6xxx Series WLAN Half-Mini Card
Network Applications Dell Wireless 380 Bluetooth Module
Communication Drivers Conexant D330, HDA, MDC, v.92 Modem
Chipset Drivers Intel Unified AMT 8 Management Interface Driver
Chipset Drivers Intel USB 3.0 xHCI Driver
Chipset Drivers O2Micro OZ600xxx Memory Card
Chipset Drivers ST Microelectronics Free Fall Sensor
Input Drivers Dell Multi-Touch Touchpad
Chipset Drivers NEC USB 3.0Jesse L (retired)
vbvbvb
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Posted November 23rd, 2016 17:00
Jesse, thank you.
I followed the right order on my first attempt, with one significant exception - I did not have dotnet4/4.5/4.62 installed. Without it, installation failed both for "Dell Command | Power Manage" and for "Dell Feature Enhancement Pack" (I did not install one over the other, I know they clash. I've tried the latter as the former failed in the described manner - error 25025).
I rolled back to the installation from vendor (backup turned to be usefull) just to discover that I've got laptop with DFEP installed, and it was this packet that provided control over battery scenarios.
So with fresh install I've got dotnet installed, after that "DC|PM" still failed with 25025 error, but DFEP installed ok through "DC|Update".
It is solved now :-)
TLDR: to get control over battery scenarios, first install bios update + chipset + networking drivers, then windows updates including dotnet 4+4.5+updates, then "Dell Command|Update" + detected driver updates, then in "DC|Update" show all updates and install "Dell Feature Enhancement Pack Application".