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webhale

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14 years ago

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webhale

6 Posts

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3667

August 17th, 2012 18:00

DataSafe Online Error

The following error occured when trying to restore files from Dell DataSafe Online server: "Previous restore job in progress on server. Please try again later. Same error repeated later.
  • DELL-Chinmay S

    6 Operator

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    1819 Posts

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    Posted August 21st, 2012 13:00

    Hi webhale,

    You can restart your computer and then initiate the restoration. Once you have initiated a restore do not cancel it. Just let the restore continue: although it may appear to be taking time/doing nothing, the server is actually working on retrieving your data. Sometimes it may take up to 48-72 hours.

    For detailed information on this, you can refer to the article below:-

    support.dell.com/.../document  

    I am sending you a private message. Please reply with the service tag of your computer and the email address with which you registered your Dell Datasafe online account. With that I’ll be able to check if there are any issues with the account.

    Keep me posted with the results.

    Glad to assist you.