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spddemun

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21 years ago

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spddemun

92 Posts

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October 23rd, 2005 03:00

Bundled Software Copies

I ordered 2 new Dells at once (I9300 & D9100).  Do I request CD's for software on BOTH computers, or can I use one CD for both (2 licenses)?
(I have WinXP Pro backup CDs for both--2 copies.)
 
Sonic Digital Media LE v.7 has disappeared from the D9100, or at least I can't find it.  I have a feeling my son did something he should not have.:smileymad:
 
And I figure one day I will have to do reformatting and will need the software anyway.  My old Dells had all the backup programs on CD or disk.
 
Thanks.
  • Denny Denham

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    18798 Posts

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    Posted October 23rd, 2005 04:00

    spddemun,

    You will need a CD for any software that uses activation (but this will probably be restricted to such items as Office/Works/WordPerfect and not the limited trial versions of other software which may have been preinstalled). You should have gotten the CDs for those suites as a matter of routine. Still, to be safe, I'd request copies of the software for each of your two new systems.

  • spddemun

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    Posted October 23rd, 2005 04:00

    Denny--Thanks, I'll call and request 2 copies. 

    All I got was WordPerfect, which I don't use as I have 3 licensed versions of Office Suite I am able to use.

    Mainly interested in Dell Media Experience and Sonic Digital Media (needed for DVD/CD burning).

  • spddemun

    92 Posts

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    Posted January 19th, 2006 07:00

    Finally did the call to Dell and got the run-around.  Tried to tell me that all the software was stored on the HD (I know that), but I explained I have had complete HD failures with my old D8100 and then the software would do me no good.
     
    After much discussion, I got them to send me "one" program CD that I requested for burning program as it corrupted/missing files on the new desktop.  They refused to send me a 2nd copy for the new laptop saying I could use it for both.
     
    This software would not install as it is now looking for another CD for the DVD program, so I need to call again.  I'm dreading it as being treated like I don't know what I'm talking about.
     
    Funny, my Dell from just 5 years ago came with CDs for all Dell-installed programs and it is easy to rebuild my system.
     
    How much louder can I yell to get what I need?
     
    Thanks for any suggestions!