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spmontgomery
181 Posts
0
14768
August 8th, 2012 08:00
Annoying Install on XP
I have a Dell 4550 XP Home SP3 desktop which has an annoying problem.
Every time I try to run my Genealogy program (Brother's Keeper 6) it keeps trying to run the install for Roxio Easy Media Creator 10. I used the uninstall from Control Panel/Add or Remove Programs but that only partially uninstalled. I have removed all remaining Roxio & Sonic files and folders (hidden or otherwise) and removed the installation files. I have also removed the Roxio & Sonic entries from the the registry. Now when I run Brother's Keeper I get a quick flash of the install which is then rapidly removed and the program runs normally.
What is triggering this install request and how do I get rid of this last annoying instal box briefly flashing on my screen before running my program?
818
0
Posted August 8th, 2012 08:00
You did not mention whether or not you have any immunization programs running that monitor registry changes.
Have you tried WinPatrol? There is a free version and a paid "Plus" version that is a bit more comprehensive available. That might give you a clue as to what is trying to run and give you an option to not allow it. If I were you, I'd give the free version a try. I don't work for the company, but most of the regulars on the Virus & Spyware Forum at Dell Community use WinPatrol.
818
0
Posted August 8th, 2012 16:00
I am running Eset NOD32 anti-virus. I have now installed WinPatrol and if I examine the Recent tab after running Brother's Keeper it shows that MSIEXEC.EXE was run. Brother's Keeper invokes W32MKDE.EXE when it is run.
I don't know what is triggering MSIEXEC.EXE to run when I start Brother's Keeper. Is there anything within WinPatrol that may help identify this?
818
0
Posted August 8th, 2012 18:00
If you have contact information or if there is a vendor's forum for Brother's Keeper , you could try asking there.
Otherwise, you could try posting on a malware removal forum. While it may not be malware, perhaps they will be able to tell what is activating that. There is a list of forums at the top of Dell's Virus & Spyware Forum.Good luck! :emotion-15:
818
0
Posted August 9th, 2012 13:00
If I may...
Click Start>Run
Type in: services.msc
Click OK
Scroll through the list looking for Windows Installer. Double-click on Windows Installer and on next screen set it's Startup type to: Manual. Click OK. Do not change anything else. Exit services.msc and reboot when you get back to the desktop. Try Brother's Keeper again...
818
0
Posted August 9th, 2012 14:00
It was already set to Manual, so I set it to Disabled and restarted, unfortunately it made no difference. Whilst I was in Services I deleted the RoxWatch10 and RoxMediaDB10 services via command line. Restarted and retested with the same result unfortunately.
This is really getting to me now!!
818
0
Posted August 9th, 2012 14:00
Bugbatter, I have writtrn to John Stead (the owner/developer of Brother's Keeper) to ask if he can help with this problem.
818
0
Posted August 9th, 2012 15:00
That sounds like the way to go considering that his software is what is causing this problem. :emotion-21:I have writtrn to John Stead (the owner/developer of Brother's Keeper) to ask if he can help with this problem. 818
0
Posted August 10th, 2012 04:00
Not much help from John Stead. He just said reinstall and uninstall again. Cant do that as the original install was an upgrade download and although I have the discs that I made from the download I have mislaid/lost the product registration code.
818
0
Posted August 10th, 2012 11:00
You can always use the free Belarc Advisor to retrieve product keys for all your currently installed software from the hard drive. :emotion-11:
Since opening this software launches the Roxio installer, I wonder if the problem isn't actually with Roxio. Have you tried uninstalling and reinstalling Roxio? Obviously, you'll need a product key for that one too.
Microsoft used to have a Windows XP Installer Cleanup Utility which fixed problems like this, but they took it away. It would have put an end to this mess in seconds. Pity...
spmontgomery
181 Posts
1187
1
Posted August 11th, 2012 04:00
Hooray, done it at last. When I first ran the Windows Cleanup Installer utility I could not see Roxio anywhere in the list of installs. However, I decioded to try it again today and found in the list an item listed as All Users 10.1.125 with no name by it to identify it. I thought that this could be the Roxio 10.1 installer and decided to remove it anyway. Sure enough it was the right thing to do.and resolved my problem.
Thanks to everybody for sticking with me on this one.