UNSOLVED
VNXe upgrade problem
Hi, I am installing a new VNXe 3100 (dual SP), as in the start guide, I configured the network and then I checked for update. I downloaded VNXe Operating Environment (MR2 SP0.1 - 2.2.0.17384) and started the upgrade.
The problem is that now I cannot use Unisphere because it is blocked on the upgrade process:
Software Update
Candidate Version: 2.2.0.17384
Estimated time remaining: 44 minutes
Progress: 43%
Rebooting the peer SP....
I attach a screenshot.
What can I do? It's blocked from more than 24 hours.
Thanks a lot.
714
0
Posted May 3rd, 2012 03:00
Recently I did the upgrade during off-peak hours & it took around 70 minutes to complete. Did you try opening a new session?
Agree with Graeme, please check with EMC support team.
714
0
Posted May 3rd, 2012 03:00
I just went through the same thing last weekend. I called support, 3 days later and many complete outages we are now back online and upgraded. Hopefully yours isn't in production.
714
0
Posted May 14th, 2012 13:00
I've seen similar issue when putting the SPs to service mode. SPs are battling for the primary mode and unisphere is not accessible during that time. Unplugging the other SP's management network helped and I could login to the other SP using unisphere.
Graeme6
66 Posts
714
0
Posted May 3rd, 2012 03:00
Hello
I recommend you engage VNXe Technical Support via Live Chat (please select VNXe in the drop down list) to assist in resolving this problem
Kind Regards
Graeme