Hello GingerPom,

Here is a link to the release notes for 3.1.12, & if you look on page 3 it explains about the changes that were done to srs. https://dell.to/3bpOxEu

Here is also a link to the VNXe Series Security Configuration Guide as well. https://dell.to/3uhWiW2

Hi Sam,

Thanks for your reply.

When the v3.1.12 firmware came out, I spotted that section in the release notes, and raised an SR to confirm if this meant SRS would now function again. I was told:

Please be informed that integrated ESRS will no longer be working for VNXe arrays.

Resolution: To get the full functionality of ESRS, the ESRS configuration on the VNXe needs to be changed to a centralized setup.​

As the KB says internal "ESRS" IP DeviceClients are still using SSLv3 API however SSLv3 API has been disabled and been replaced with TLSv1.2.

Also check below KB and deploy a SRS Gateway Server setup in to use SRS on VNXe series arrays:
https://www.dell.com/support/kbdoc/en-in/000063259/vnxe-unable-to-connect-to-emc-please-verify-network-connectivity

Since I was told that I needed to implement an SRS Gateway appliance, that's what I've now done however I'm now having issues getting the VNXe registered on the SRS Gateway. I raised an SR last week and was told this time that the SRS Gateway could only be used as a SMTP server by a VNXe and hence wouldn't allow the remote support aspect that an SRS gateway provides.

I had an older version of the Security Configuration Guide, and hadn't spotted that it had been re-released after v3.1.12 came out. Since it appears the built-in SRS client is now working again, could KB 63259 be updated to mention this new firmware v3.1.12 so not to cause confusion?

So I should be able to upgrade to v3.1.12, and the in-built SRS client will start working again - I was wondering if there was anyone who's already done so and can confirm?

Hello GingerPom,

I can put in a request to have the KB updated.

Hi Sam,

I've just upgraded to 3.1.14.10199487, and can confirm that the built in SRS client does now work.

So yes, please do request an update to the KB article to show that an upgrade will allow the internal SRS client to work again.

Thanks,