Michael.Sawyer

updated

6 years ago

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2074420

January 2nd, 2014 17:00

Dell Venue 11 Pro Battery Drain Issue

I had been posting in a different thread about display freezing, but I figure that this is a different issue even though it may appear to the display that is draining the battery.  

So, here is my problem.  Whenever I allow my Venue 11 Pro i5/128 GB/64-bit/Office 2013 go to sleep (power button, timeout, or close the lid on my mobile keyboard), it appears that the system goes to sleep - display turns black.  However, when I open it back up, I end up seeing that 3-6% battery per hour is depleted. That seems way too much.  If I power it off instead, almost 0% is depleted by the next time.

I started with the .3316 display driver and I have attempted to upgrade to .3345, but it doesn't seem to help.  I also have checked the BIOS - "A05".  I am more than willing to run whatever test is necessary to diagnosis, just not sure what to try.  Below is a "powercfg /sleepstudy" of the most recent sleep cycle.  As you can see, the Intel Graphics Family Device is 100% active during a connected sleep cycle. 

Also, I have noted that occasionally, the fan will turn on while it is asleep - I know this thing can't be that power hungry.  Can anybody help?

  • Zoidborg

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    Posted February 3rd, 2015 13:00

    Ok I may be on to something. I got the latest version of the O2 Micro driver installed that keeps its identity in the device manager. That is version 3.0.8.34 A03 (Dell driver #4Y1R8). This driver installs in place of the "SDA Standard Compliant SD Host Controller" that is under "Intel(R) 8 Series PCI Express Root Port #4 - 9C16". The controller now appears in the "Storage controllers" category as "BayHubTech/O2Micro Integrated MMC/SD controller", and my SD card shows as a "SD SCSI Disk Device" under that.

    The Audio driver performance may or may not be related, so I will include the fact that I unpakaged the latest Realtek HD Audio driver 6.0.17399 A03 (47P33) manually using 7-zip as that was the only way it would unpack the actual driver files and install correctly. So I have the above mentioned SD card driver installed as well as the latest Audio drivers installed. The new audio drivers run fewer processes and one less startup item, so that definitely can't hurt things.

    I stopped the O2FLASH service and set its startup type to Manual (Disabled is probably fine also). I am not sure this makes a difference, but I do see that it doesn't appear to affect the operation of the SD card slot at all.

    An initial test shows that the HW low power state percent is now in the 98% range for the first time ever in my sleep study history! All the others are basically zero. I just ran it for about 20 minutes in connected standby, but this is a great result! I am going to leave it running for a longer time in standby and let you know how it goes.

    If you can or cannot duplicate these results please let me know; there may be other factors in how I have configured the computer that could play into it. However the changes I mentioned are the ones I made between the standby sessions with 0% HW low power state and now 98%. I am cautiously optimistic! :-)

  • Zoidborg

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    Posted February 4th, 2015 20:00

    The orange color with 97+ and 97+ for SW and HW low power state is what I have been getting. It is such a huge improvement over anything I was getting before. I have the broadband card installed as well, and I am still getting close to the power levels you are seeing, just over a tenth of what anything was before. It is amazing the practical difference in not having to have it plugged in all the time and it not getting warm in a backpack or bag because of the high consumption.

    The A03 O2Micro driver seems to be the latest version that keeps the driver instance stable. The Dell driver URL is www.dell.com/.../DriversDetails

  • Skyrida

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    Posted January 2nd, 2014 22:00

    I cant conform im having the same exact issue as you show here, there I I noticed when I turn off the tab the fan goes off so I think its hibernating and o leave it alone mabe the fan comes on later not sure, but do notoce the huge battery drainage. I leave it at full charge during night, and when I try to awake it the light on side is yellow\brown and while I try to boot it up it goes to bios screen and battery is drained to 10% probrslly the battery is down so it goes into bios. there is huge drainiage while I leave the tablet on standby at night, and a little less when its shutdown. but I am noticing the battery drainage not the fan on and off

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    Posted January 3rd, 2014 06:00

    Hi Skyrida,

    Thanks for confirming that someone else is seeing the issue.  In relation to the fan, I have only noticed it once or twice and usually right after it goes to sleep - potentially because the processor is still warm or something.  I have figured out that the "sleep" that the tablet goes into is called "connected sleep" which means that it is still able to download program information and data such as mail and news feeds (not sure what else).  If you managed to get you tablet into true "hibernation", then the battery should remain pretty level during that time.  However, you will notice that hibernate is not listed under the shutdown menu or really anywhere else.  

    I wonder if Dell could chime in and let us know is 3%+/hour drain in sleep is typical.  Seems way extreme.

  • DELL-Brian B

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    Posted January 3rd, 2014 06:00

    Just to be clear on how Windows 8.1 works now....

    You have sleep mode, where the device just turns off the screen and is still otherwise active.    After this, you have connected standby, which is what happens when you hit the power button briefly or let the device sleep for long enough.   In connected standby, the device can still wake up periodically (in the background) and turn on WIFI to check for important updates.   Connected standby is only supported on the Atom and iCore devices - not the Vpro devices.   The idea here is to mimic how a cell phone works when in standby (e.g. still talking to the network and alerting you if a call comes in, etc).  

    With that being said, I don't think your device should be completely draining the battery overnight while in connected standby mode.

  • DELL-Brian B

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    Posted January 3rd, 2014 06:00

    Thanks guys- have asked our resources to attempt to duplicate and investigate further.    Certainly seems like this could be related to the other hang issues.

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    Posted January 3rd, 2014 06:00

    Thanks Brian - appreciate your help.  I think we all agree that it is a nice product just want to get the full potential out of it.

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    Posted January 3rd, 2014 07:00

    Gotcha - thanks for the quick reply Jones - How's your battery life in "sleep" with the vPro?  I can trick my tablet to go to "hibernate" to save battery, but that bootup process is about 5-10 seconds.  Maybe that is what the vPro is really doing - or at least a level of hibernate.

  • Jones16

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    Posted January 3rd, 2014 07:00

    Is there any documentation detailing all of these "differences" between the Vpro and non-Vpro chips? My dell rep sold our company 10 of these devices from your Smart Selection configuration which included the Vpro chips. Now I hear that I have diminished functionality, a 3-4 second delay before the screen comes on, etc., all without being advised of the caveats of going with that configuration.

  • Jones16

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    Posted January 3rd, 2014 07:00

    Michael,

       That processor does not have the Vpro technology: http://ark.intel.com/products/76611. The Vpro stuff is in the i5-4300Y processor configuration.