UNSOLVED
5290 2 in 1 travel keyboard touchpad not working
Hi,
The touchpad for the tablet mentioned above does not work no matter what i try. with charger connected/without charger connected ....i tried updating the bios and all drivers...same issue. Device manager shows the following msg:
unknown USB device (device Descriptor Request Failed)
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
please help....this issue is very annoying
thanks
Robert P (retired)
6 Operator
•
9396 Posts
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Posted July 30th, 2019 05:00
Hi cg40,
Thanks for posting. Apologies that your system is not performing as expected.
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
Robert P (retired)BoonsboroComputer
1 Message
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Posted January 12th, 2022 08:00
The fix that worked for me was to update the BIOS to the most recent version. Might be too late for you but for any one else reading this with the same problem update your BIOS!
cg40
2 Posts
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Posted July 25th, 2019 06:00
I'm having the same issue as well. Were you able to find a solution for this?