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iTunes incompatible with cd/dvd drive?
I have a brand new vostro 1500, xp, that I received last week. I installed iTunes on it and all was magical for the first 2 days of my laptop's new life. Then, on day 3, my cd/dvd drive wouldn't recognize the cd that I was ripping into iTunes and the then d: drive disappeared. I called dell and the techniction, through "goto assist", deleted upper and lower filters from my registry and all worked fine once again. Five days later, after an upgrade from iTunes, I have lost my cd/dvd drive. I get a white screen with a modular bay message when I start the computer each day, and the d: drive never re-appears.
I called dell, and an hour and a half later, they are going to send me a new drive and mother board. However, if you do a google search on missing cd/dvd drives/iTunes, you can see that I am not the only one.
Even now, when I delete upper/lower filters from the registry, my d:drive never returns and I continue to get a white screen about the modular bay each time I start up.
I called Apple and they told me that the the Gear driver that comes with the iTunes software is incompatible with my cd/dvd drive.
Can this all be true? ? I have read so many threads on various forums on this particular issue that, truly, I'm at a loss as to what to do next. Dell is coming out this week to install the new mother board and drive, but I have a feeling that iTunes is going to do the same thing to the new one, as it's done to the current one.
Does anyone out there have any ideas about this? The purpose in purchasing the laptop was to upgrade from my desktop (which, by the way, experienced none of these issues). I'm ready to send the whole thing back if I can't get this resovled.
Help!
Sleeplessinport
21 Posts
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Posted January 28th, 2008 02:00
Hi I am having the same problem-and am equally frustrated-I have a desk top. I just posted my own complaint. It is on the first page of the CD/DVD section of the forums. I had the same technical support from Dell. They deleted the Filter and I had to reinstall the ITUNES. The problem happen again. This time I just uninstalled ITUNES and it now is back to normal. I am hoping ITUNES will make a fix on this. I have a brand new XPS 420. My wifes computer bought last March-XPS 410 does not have a problem. I would greatly appreciate if you can let me know if you found andy solutions. I posted the same issue on ITUNES Forums.
bacillus
2 Intern
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14378 Posts
227
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Posted January 23rd, 2008 09:00