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ITcontractor
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October 22nd, 2021 07:00
iDRAC 2.75.100.75 (Build 02)
Apologies for a possible repeat subject.
I just started with a new company and I was starting to learn System Administration at my previous company. I've been asked to setup Alerts on the iDRAC here and it seemed simple enough, until the error RAC0225: Sending the test email failed. I've read through the instructions from Dell, even used search engines for help, but after reading so much information, I'm just getting more lost. I'm hoping for some assistance in layman's terms and maybe screenshots.
We're using Office365 and I have my outgoing email account's login information. I've tried using port 25 and 587 with no luck. Here is what I've entered:
Under Overview > Server > iDRAC Settings > Network:
DNS iDRAC Name: idrac-xxxxxx
Static DNS Domain Name:
Static Preferred DNS Server:
Under Overview > Server > Alerts > SNMP and Email Settings:
SMTP (Email) Server Address Settings
SMTP (Email) Server IP Address or FQDN /DNS Name: "smtp.office365.com"
Enable Authentication: checked
Username:
Password:
SMTP Port Number: 25 and 587
What might be the issue?
Thank you for any help provided.
DELL-Charles R
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Posted October 25th, 2021 10:00
Hello ITcontractor,
You may look over this thread. o365anddell was able configure Office365:
https://www.dell.com/community/Dell-OpenManage-Enterprise/Alerts-email-OME-3-1/m-p/7989102
DELL-Charles R
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Posted October 27th, 2021 07:00
Still unable to get it working, even after using the link above as reference. I did notice that the server does not have the Service Module installed. Maybe that has something to do with the issue.
DELL-Charles R
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Posted October 27th, 2021 08:00
Hello ITcontractor,
Have you checked the Office365 requirements?
How to set up a multifunction device or application to send email using Microsoft 365 or Office 365
Additional documents you can review:
Dell iDRAC - How to configure the email notifications for system alerts on iDRAC 7, 8 and 9?
How to Setup Simple SMTP Alerts for Dell’s iDRAC
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted October 27th, 2021 14:00
Thanks for the information. I will look in to these when I have some free time.
ITcontractor
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Posted November 8th, 2021 11:00
Nope, was no help. Wonder what could be wrong. All the settings info is confirmed to be correct.
DELL-Chris H
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Posted November 8th, 2021 12:00
ITcontractor,
Would you confirm a couple things for me?
First, if you go to the settings and change the DNS names to the IP of the servers does it work?
Second, if you actually cause an issue, such as pulling a drive, does the alert show to be sent out? If so, does it appear only to fail under the use of the test email option?
Let me know.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted November 10th, 2021 09:00
I determined the Service Module isn't installed. I will get that installed and get back to you.
Thanks
ITcontractor
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Posted November 12th, 2021 08:00
I was able to get it setup using SMTP2Go account. Thank you for your assistance in this matter.