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V515w printer
Just recently my printer gets hung up after printing just one page. When I try to print a second document the printer sounds like it will start printing, then stops, and nothing further happens. The print job is listed in the queue, and the status is "printing". Doesn't seem to matter if it is a word document, pdf doc, or other. Once this happens, nothing on the printer responds...can not print test page, can not make a copy, etc. The printer is set up as a wifi connection, and the green bars show up on the printer. If I select the cancel print job, the status will say "deleting - printing" If I restart computer and printer, the page that was in the queue will print. However, if I try to print something else, the process will start over again. Things I have tried: Restart both computer and printer Installed updated drivers Uninstalled printer, then re-installed as brand new Connected to usb, rather than using wifi When this started, just a couple days ago. Nothing new was added to computer...no new software, new hardware, etc. Thanks for any help you can provide
rvgolf18,
Run Delete Print Jobs to remove stuck print job(s) from the queue, then restart your computer. If the problems persists, I would run delete print jobs, restart, then uninstall the printer in programs and features, the restart the computer. Make sure the printer was removed. Manual Printer Driver Removal With the computer online, insert the Dell Printer disk and install the printer. If the printer is wireless, use the Recommended Wireless Router Settings I use channel 11, before installing the printer. I would make a new SSID to make connecting easier.
You should have some type of virus protection running.
Rick
vmoore72,
Run Delete Print Jobs then restart your computer.
Check Webroots settings to allow the printer past it.
Rick
This seems to be related to the latest IE 11 update. See this thread:
v515 Prints once and freezes the WIN 7 Print Que
http://en.community.dell.com/support-forums/peripherals/f/3528/p/19535378/20486714.aspxMike in PA
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Posted February 27th, 2014 02:00
I have this identical problem...anyone have a solution for this issue?
Mike
Mike,
In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
Rick
PudgyOne
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Posted December 12th, 2013 12:00
rvgolf18,
Printer wired or wireless?
What virus program and firewall are you using?
Rick