I'm pretty sure that Dell can't put the Vista "package" on the Dell support site because the OCR software is proprietary. For that same reason, you won't find the OCR stuff for XP on the website now. It's only on the CD.

That said, I'm pretty sure they've got a new CD now for Vista. I'll bet ya if you call, they can probably send you one. The partnumber is UM078. It has the scanner software on it.

Before using it, I'd recommend un-installing everything related to the printer that's presently installed on your Vista system(s)

Good luck

obtw, USB is standard type A and B, just ensure it's a high quality USB 2.0 compliant cable.

Hi llynster,

 

Thanks for that tip.  I will ask my husband if he will call them (everything is under his name).

 

As far as uninstalling everything first....I have a question.  We want to continue using the printer to print as is and then plugging in the USB cable to use the scanner as needed.  Especially if we connect it to his laptop.  I don't want to have the USB cable connected all the time as he takes the laptop into the other room a lot and does print from there via the network.  Is there going to be a problem leaving the network printers as is and then installing it again on the USB for the scanner?

Lisa

 

---

@llynster wrote:

 

That said, I'm pretty sure they've got a new CD now for Vista. I'll bet ya if you call, they can probably send you one. The partnumber is UM078. It has the scanner software on it.

 

Before using it, I'd recommend un-installing everything related to the printer that's presently installed on your Vista system(s)

 

Good luck

 

obtw, USB is standard type A and B, just ensure it's a high quality USB 2.0 compliant cable.

Message Edited by llynster on 02-21-2008 02:36 PM

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Nope, shouldn't be a problem at all. In fact, just to test, I've had all 4 data sources active on my machine; USB, Parallel, NET, and  Wireless. The machine will arbitrate the data "at arrival" in case two sources send at the identical moment.

You can go ahead and install the drivers for USB and when the printer is unplugged, the device status is reported as Not Ready. When you plug it back in, it'll report Ready and you're ready to go.

One thing to keep in mind with all data connections. When they're unplugged at one end, try to make sure they're not routed near any sources of electrical noise; i.e., back of a TV, some heaters and fans, etc. because when it's unplugged it's UN-terminated. In other words, it's a big antenna.

Hi llynster,

 

Thanks.  My husband is on the phone with Dell right now.  He's writing something down and saying a lot of "ok".  I hope they will send this disc.  He's being transfered again.

 

I will keep that in mind.  There is a TV & cable box right there on that side of the desk.  There is so much stuff in this room it's pathetic.

Lisa

 

---

@llynster wrote:

Nope, shouldn't be a problem at all. In fact, just to test, I've had all 4 data sources active on my machine; USB, Parallel, NET, and  Wireless. The machine will arbitrate the data "at arrival" in case two sources send at the identical moment.

You can go ahead and install the drivers for USB and when the printer is unplugged, the device status is reported as Not Ready. When you plug it back in, it'll report Ready and you're ready to go.

 

One thing to keep in mind with all data connections. When they're unplugged at one end, try to make sure they're not routed near any sources of electrical noise; i.e., back of a TV, some heaters and fans, etc. because when it's unplugged it's UN-terminated. In other words, it's a big antenna.

---

Bill replied to an earlier post about a scanning issue. Here's his reply

The scanning software is not web posted due to royalty issues, but it is bundled on the CD. Everything you need, fax, ocr, etc, is on the CD.

They'll need to call Dell for a new disk.

Update:  My husband must have talked with 5 or 6 people at Dell. They insisted that the Vista disk only had the basic drivers on it.  The last person he talked to had us try a few different things and we finally got the basic scan over the network working again.  They said that we'd have to go to Scansoft's web site (which is now Nuance) and that there was a way to request the Vista upgrade.

Well, I looked around and I found it.  It required a serial number for the previous version.  Well heck....I didn't know the serial number and we can't install Paperport on the Vista computers as it won't let us.  Luckily we still have the old laptop. I had already uninstalled the software but I went ahead and installed it again.  I then registered it as I don't think we had done that before.  I got the serial number.  Went back to the web site and punched in the information required and it won't take the serial number as it's too short.

He tried calling but they are closed.  It did say something about a network installation disk.   So he's going to have to call them tomorrow and see what's what.  The regular Vista update to Paperport 11 is free unless you want a disc and then it's $9.95 plus shipping.  I assume the network install disc (if it does what we think it will do), will be close in price to that.

I'm just wondering if it's going to work because Paperport says that you have to have a working scanner before installing it.  Well the scanner is working but if you go to scanners & cameras in control panel there is nothing listed.  If you click to add, it pops up with a USB color scanner or a Xerox multi-function scanner (on his laptop, just the Xerox one pops up).  I don't know what to do now.  But at least basic scanning is working.

Lisa

Did you try to download paperport from here

http://support.nuance.com/downloads/

I've been following your post hour-by-hour all day today as I just received this printer and had have been in the process of installing it -oh for HOURS now. I am running into the same issue as you with network scanning - or lack therof. I'm on my third call with support as I type this.

When you mentioned you got basic scanning working - can you elaborate a bit and tell me how you got to that point?

I will of course update you to anything more I learn myself. :)  I'm missing my Brother MFC already - which did all this with no hesitation or issue.

So you're getting the run around. Dell says contact Nuance.

Nuance's website says:

Windows Vista has introduced sweeping changes to their new operating system and Nuance is there to add outstanding document scanning and organization capabilities with PaperPort. If you are considering upgrading your system or making a new computer purchase with Windows Vista you'll need to have the latest version of PaperPort or PaperPort Professional.

For PaperPort 11 Users: To download the PaperPort 11 (Vista) release, navigate to the following website: http://www.nuance.com/vista . The software is available for existing users. If your software was bundled with a scanner, please contact your scanner manufacturer for additional information.

URL's to Nuance's website

http://knowledgebase.nuance.com/view.asp?60VQ=KDDL&5d7r4B=iv56n%20h2t4nqr

Download from Nuance website.

http://www.nuance.com/vista/

Let me PM Bill and see if he can help you.

Hi agentdoane,

Sometimes they make things so darn confusing to figure out.  It's so hard to get any help.  When this happened when we first got the printer back last August....I spent a day going through the Dell forums trying to find help.  I did find the basic setup which I had to play with a little as instructions weren't the best.  I'll try to help as best I can.

Run the Status Monitor Console (or type http:// followed by your printers IP) and open the printer (the PCL16 version is the one ours defaults too).  On the menu on the left, click on Address Book (the default user name is "admin" with no password).  Click on the server settings tab.  If you haven't set something up yet, click on the 1st line and click to create.  Type in a name for this server (I just called it scan folder)...The 2nd thing is select FTP or SMB (the information I found said to use SMB)....Next, type in a server address (at first I didn't understand what it wanted, I put the IP address of my computer in and it worked...you can get that information by opening Command Prompt under Accessories in the start menu and typing in "ipconfig"....next, it wants a server port number (the instructions I originally found said to put "39"...if not for the instructions, I would have no clue)....next, LoginName (this is your Vista login name), then it has a checkbox to enable password and asks for the password (I do NOT have a password enabled on my computer....I know some people say that's a mistake but that's my choice)....if you do have a password enabled for your login, click the box and put it in....next, it wants the share name (this is what you are going to name your folder, I called mine Share to Computer but you can call it anything you'd like)....next, server path is supposed to stay empty.  Apply the settings and then on the left hand menu select Printer Settings and then the printer settings tab and then the scan defaults.  This will show your settings.  The send to client on mine says "server" (we tried computer and of course it didn't work).  You can pick your other settings as you wish...I left them alone.  If you change anything be sure to click apply.  Now you can get out of this.

Next you want to create the shared folder.  Open Windows Explorer, click on computer and then open your main HD (C:).  While you have the C drive highlighted, click on the file menu at the top of the screen (if I remember right, by default it's no on, I believe ctrl-f will open it).  Click File, New and then Folder.  Type in the name of the folder (be sure it's exactly the same as what you put into the setting on the printer).  Note:  I had originally tried to put this folder into My Documents folder and Dell said it had to be in the root of drive C.

Now you have to set that folder up to share.  Now this might get a little confusing as the way Dell was telling me to do it wasn't working.  I right clicked on the folder and then selected properties....then the sharing tab...then advanced sharing (Vista will pop up asking if you want to continue, click yes)...Click the box that says to share this folder...Then click Permissions....Top box says group or user names...you want to be on Everyone and in the bottom box click to allow full control and be sure all 3 boxes are checked...click ok and then ok again and you should be back at the main properties box.  Now There were a couple different places where you could turn on full control for everyone.  I can't remember which one was the one that actually changed it and I'm not sure off hand I can remember where they were.  So after making the change, click on the security tab...be sure that everyone is highlighted and be sure that in the box below that it shows allow for everything.  If for one reason or another it is NOT showing everyone as allowed...try this...click on the advanced button on the bottom of the page...highlight everyone and click to edit....on the next page, highlight everyone and click edit again....there you have check boxes, check them all.  Click ok 3 times and you should be back to the main page again, check the security tab again.  If it's still not showing full control for everyone you can also try to click on the edit button on the box on that page and there are check boxes here as well.

I'm sorry that's so much info up there but they put that information in more than one spot and as I said, the first place Dell told me to go to change it, wouldn't work.  I had to sit here and just click on everything I could.  I'm going to sit down and create myself a Word document in case I ever loose all these settings.  I might not be able to find the information again if I needed it.

I wish you luck!  Let me know how you make out with it.  Keep in mind that it's just going to be basic scanning.  You'll be able to scan in to a PDF file or one of the other options if you selected them. You won't be able to do any editing to the file.  I will try to post an update once we find out what's what from Nuance on an upgrade and the network installation disc.

Lisa