I’m having a persistent problem with the fingerprint reader on my Dell Precision 5560.

When I try to set up a fingerprint through Windows Hello, the process starts normally and the fingerprint sensor detects my finger. However, after registering the first part of the fingerprint, the setup suddenly fails with this message:

“Sorry, something went wrong. Close Windows Hello, and then try going through the setup again.”

I have already tried several troubleshooting steps, including:

• Clean installation of Windows.

• Reinstalling the fingerprint driver.

• Removing and reinstalling the fingerprint device through Device Manager.

• Checking the BIOS settings.

• Running Dell Diagnostics.

• Testing the fingerprint reader under Linux.

• Resetting/reconfiguring Windows Hello.

• Checking that the fingerprint reader is properly detected by the operating system.

The interesting part is that the sensor appears to work initially and starts reading the fingerprint, but the enrollment process fails after the first part of the scan.

Since the problem persists across a fresh Windows installation and Linux, I’m wondering if this could be related to:

• The fingerprint sensor hardware.

• Sensor firmware.

• Internal fingerprint reader cable/connection.

• BIOS/firmware compatibility.

• Some issue with the fingerprint module itself.

Has anyone experienced the same issue with a Dell Precision 5560 or a similar Dell model?

I would especially appreciate any suggestions for determining whether this is a hardware-level problem with the fingerprint reader rather than a Windows Hello or driver issue.