UNSOLVED

Mr Wonderful

updated

17 years ago

0

30914

October 30th, 2007 17:00

RD1000 cart eject

Symantec 11D will not eject the cart. I have the eject it from my computer.
 
 I thought a eject command at the job post command would work.
 
Is there a command I could use?
  • ottosson

    1 Message

    422

    0

    Posted March 4th, 2008 12:00

    Have same problem, tic chaekbox that disk in RD1000 is going to eject after completed but it never does. No errors in log.

     

    Also, I have to manually eject in Explorer or create eject job in Symantec, button on RD1000 does not work either.

     

    Can someone please help?

  • calaimo

    3 Posts

    422

    0

    Posted May 3rd, 2009 22:00

    Symantec recently released a hotfix to Backup Exec 12.5 SP1 that allows the RD1000 to eject the cartridge when the backup completes.  Here's some information about the hotfix:

    Backup Exec 12.5 for Windows Servers revision 2213 hotfix 318328, Device Driver Installer DDI20090215 (February 15th, 2009) - 64bit download
    http://seer.entsupport.symantec.com/docs/318506.htm

    Backup Exec 12.5 for Windows Servers revision 2213 hotfix 318328, Device Driver Installer DDI20090215 (February 15th, 2009) - 32bit download

    http://seer.entsupport.symantec.com/docs/318503.htm

    Also, please see the forum below for some tips for ejecting the cartridge with Backup Exec:

    http://forum.rdxstorage.com/index.php

  • tvppd

    2 Posts

    422

    0

    Posted January 20th, 2010 11:00

    I have this problem with PowerVault 114x RD1000 not ejecting tapes when job is completed with Symantec Backup Exec 12.5. The above links to symantec do not work.

  • tvppd

    2 Posts

    422

    0

    Posted January 21st, 2010 10:00

    I went ahead and installed but I don't think it will make a difference because HF318328 was included in SP2 and I already had SP2 installed.

  • dwalkes

    17 Posts

    422

    0

    Posted January 21st, 2010 10:00

    Hi

    I've confirmed with Symantec that the latest DDI release (DDI20091015) includes this patch. I've updated 

    http://forum.rdxstorage.com/viewtopic.php?f=7&t=3

    with the latest URL's

    Here are direct links:

    64-bit: http://seer.entsupport.symantec.com/docs/337513.htm

    32-bit: http://seer.entsupport.symantec.com/docs/337510.htm

     

     

  • dwalkes

    17 Posts

    422

    0

    Posted January 21st, 2010 10:00

    In the event that it does not, please take a look at the forum at http://forum.rdxstorage.com/viewtopic.php?f=7&t=3 for additional troubleshooting suggestions if you have not already.