Hopefully one of the Dell representatives read this message and can help me with my situation....I have already e-mailed two days ago but have not received a reply and I do not want to go through the agony of waiting 1 hour on the phone. I attempted to do online-chat but noticed that service is not available for order support, which is why I'm posting on this message board.

In a short summary,

I did an exchange and received my 2nd package but the second package is missing "310-0173    Airborne Documentation, System Exchanges,Factory Install" according to the order number, which I am assuming is the pre-paid label that was mentioned during a phone call to return the defective item. Written below is the detail of my order. 

 

I bought a camera on 11/27 Black Friday and received a defective camera on December 2nd, which I'm not mad about because such things do happen. However, I e-mailed customer support the following morning December 3rd and received no response within the 24 hrs. So on December 4th, I called the support line on the phone and was placed on the phone for 1 hr. During that 1hour, I was asked about my order number 3 times and it is during the 3rd time (40 minutes) I complained of the long waiting. In response, I received a non-understandable yelling and felt insulted by poor handling by your company Dell. I continued to hold on line because I realized it is still probably the quickest response. The 4th operator was very easy to understand and handled my case as well as she can informing me the exchange item should arrive in 7-14 days with a pre-paid label. I needed the camera by Monday December 7th, however, I received it on December 9th and as a result was cameraless on Monday. I am ready to return the defective camera, but there was no pre-paid shipping label supplied. I checked online with my order number and realized "310-0173    Airborne Documentation, System Exchanges,Factory Install" was suppose to be included. I e-mailed December 9th for attention and received the please wait 24 hours reply e-mail but still have not heard back after near 2 days, which led me to post this.

 

I need immediate attention so I can receive my pre-paid shipping label so I can return the defective item and forget about this whole purchasing issue. I have my order number, exchange number ready as soon as a Dell Representative replies. I decided to place an order through Dell because of the 20% bing cashback(,which I hope does not get cancelled because of exchanging an item and having two order number), but so far I have nothing but regret, frustration, and waste of my time. I have never been yelled back from a customer service and I have not had to go through all this steps to receive attention. From the experiences I have received from Dell, I'm advising my family members and friends to refrain from purchasing Dell.