Verify the settings of the negotiation of the network adaptors and the switch ports they are connected to. Sometimes they are not in sync or should both be forced to full/100.

-Brooks

What Brooks said is suspect number one. Suspect number two (when it comes to system related stuff) are TCP settings on both end. Usually you are able to confirm something is wrong by doing ftp test with put and get (bare in mind that transaction in one direction may result in expected speed). But I would also start by checking what Brooks said and verifying that with some systems tools as well.

NIC setting can be correct, but if the port setting on switch is not set correctly you may see the same problem again so check that too.

We have already verified the settings of the network cards hard set to 100M full duplex. We may move on to doing some ftp tests but first thing we are going to do is configure HOSTS file and see what impact that has.

7.3 did not solve the problem...!

The backup appears to hang - here are the final few lines from the save -D9:


save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781869
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 10124
save: socket bound to port 20513
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 21508
save: socket bound to port 20042
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_auth: redirected to ssbak12 prog 390103 vers 2
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781869
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 23962
save: socket bound to port 13936
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 25351
save: socket bound to port 21708
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_auth for `nsrd' succeeded
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 13396
save: socket bound to port 12612
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: Calling clnttcp_create function
save: socket bound to port 11598
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 24396
save: socket bound to port 23053
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_parms: redirected to ssbak12 prog 390103 vers 2
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781869
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 28267
save: socket bound to port 11838
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 22641
save: socket bound to port 19521
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_parms for `nsrstat' succeeded
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781870
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 19722
save: socket bound to port 19190
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781870
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 20427
save: socket bound to port 18894
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 14321
save: socket bound to port 14327
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_auth: redirected to ssbak12 prog 390103 vers 2
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781870
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 18918
save: socket bound to port 15136
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 26509
save: socket bound to port 13160
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_auth for `nsrd' succeeded
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 14112
save: socket bound to port 25906
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781870
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 21504
save: socket bound to port 15064
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781870
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 21335
save: socket bound to port 11857
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 15502
save: socket bound to port 23973
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_auth: redirected to ssbak12 prog 390103 vers 2
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781870
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 23750
save: socket bound to port 22691
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 22074
save: socket bound to port 17373
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_auth for `nsrd' succeeded
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 23474
save: socket bound to port 13193
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781871
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 14481
save: socket bound to port 17667
save: This client is not licensed for VSS.
save: getstats(c:\temp, 0011C624)
save: fullcanon(name=c:\temp)
save: exit fullcanon(fullname=C:\temp)
save: lg_lstat(): Calling lgstat().
save: ow_get_stats(): stat'ing ASR:\
save: ow_find_first_component() called on ASR:\*.*
save: ow_get_stats(): stat'ing SYSTEM FILES:\
save: ow_find_first_component() called on SYSTEM FILES:\*.*
save: ow_find_next_component() called on Extensible Firmware Interface Partition
save: OW: Extensible Firmware Interface Partition - Returned FALSE for display in GUI
save: ow_get_stats(): stat'ing SYSTEM DB:\
save: ow_find_first_component() called on SYSTEM DB:\*.*
save: ow_find_next_component() called on Removable Storage Database
save: ow_find_next_component() called on Windows Management Instrumentation Database
save: ow_find_next_component() called on Terminal Service Licensing Database
save: OW: Terminal Service Licensing Database - Returned FALSE for display in GUI
save: ow_find_next_component() called on Content Index Catalogs
save: OW: Content Index Catalogs - Returned FALSE for display in GUI
save: ow_get_stats(): stat'ing SYSTEM STATE:\
save: ow_find_first_component() called on SYSTEM STATE:\*.*
save: GetComputerName: 'UKWAP346'
save: call to DsIsNTDSOnline failed, DS not found.
save: ow_find_next_component() called on Performance Counters
save: ow_find_next_component() called on Internet Information Services
save: Metabase, xml file is C:\WINDOWS\system32\inetsrv\MetaBase.xml
save: ow_find_next_component() called on COM+ Registration Database
save: ow_find_next_component() called on Certificate Server
save: cert_server_online(): The certificate server is not online
save: OW: Certificate Server - Returned FALSE for display in GUI
save: ow_find_next_component() called on Sys Vol
save: OW: Sys Vol - Returned FALSE for display in GUI
save: ow_find_next_component() called on Cluster Database
save: OW: Cluster Database - Returned FALSE for display in GUI
save: ow_find_next_component() called on Registry
save: elogasm_setup_directives: Event Log Directives
save: SYSTEM STATE: AD - SetupDirectives() function not defined!
save: SYSTEM STATE: ASRSYSOW - asrsys_setupdirectives: Directives
save: SYSTEM STATE: ASRSYSOW - saved_asr_path is C:\WINDOWS\repair\
save: SYSTEM STATE: ASRSYSOW - Directives Setup
save: SYSTEM STATE: PCNOW - pcnow_setup_directives: Performance Counter Directives
save: SYSTEM STATE: PCNOW - Directives Setup
save: SYSTEM STATE: IIS - Metabase, xml file is C:\WINDOWS\system32\inetsrv\MetaBase.xml
save: SYSTEM STATE: IIS - Directives Setup
save: SYSTEM STATE: COMPLUS - SetupDirectives() function not defined!
save: SYSTEM STATE: CERT - cert_server_do_directives() called
save: SYSTEM STATE: CERT - cert_server_online(): The certificate server is not online
save: SYSTEM STATE: CERT - Failed to setup directives
save: SYSTEM STATE: SYSVOL - frs_setupdirectives: SYSVOL Directives
save: SYSTEM STATE: SYSVOL - Directives Setup
save: SYSTEM STATE: NTCLUDB - ntcludb_setup_directives: Cluster Directives

save: SYSTEM STATE: NTCLUDB - Directives Setup
save: SYSTEM STATE: REGOW - regow_setup_directives: Registry Directives
save: SYSTEM STATE: REGOW - Directives Setup
save: SYSTEM STATE: - SetupDirectives() succeeded
save: SYSTEM DB: QUOOW - quoow_setup_directives: Disk Quota Directives

save: SYSTEM DB: QUOOW - Directives Setup
save: SYSTEM DB: RSMOW - rsmow_setup_directives: RSM database Directives
save: SYSTEM DB: RSMOW - Directives Setup
save: SYSTEM DB: WMI - wmi_db_do_directives() called
save: SYSTEM DB: WMI - Directives Setup
save: SYSTEM DB: WTSOW - wtsow_setup_directives: WTS database Directives
save: SYSTEM DB: WTSOW - Directives Setup
save: SYSTEM DB: CINDEX - Directives Setup
save: SYSTEM DB: - SetupDirectives() succeeded
save: SYSTEM FILES: WPFOW - sfcow_setup_directives: Directives
save: SYSTEM FILES: WPFOW - Directives Setup
save: SYSTEM FILES: WEFIOW - Directives Setup
save: SYSTEM FILES: - SetupDirectives() succeeded
save: ASR: ASROW - asr_setup_directives: Directives
save: ASR: ASROW - Directives Setup
save: ASR: - SetupDirectives() succeeded
save: win32_pre_save(): Calledsave:
cluc_splitsaves(): ENTRY ...
save:
No -c is specified.
save:
addss(): ENTRY ...
save: clu_pathl_gethost:ENTRY
save: input path=c:\temp
save: clu_pathl_gethost:EXIT:Clu_cluster_type is undefined
save: clu_pathl_free:ENTRY
save: clu_pathl_free:EXIT
save: clu_is_cluster_host:ENTRY
save: clu_is_cluster_host:EXIT:returning FALSE
save: clu_is_cluster_host:ENTRY
save: clu_is_cluster_host:EXIT:returning FALSE
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781872
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 23104
save: socket bound to port 14049
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 29732
save: socket bound to port 18804
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: lgto_parms for `nsrmmd' succeeded
save: got `store index entries' value of `Yes'
save: server enabled for immediate mode
save: clu_is_localvirthost:ENTRY
save: input hostname=ssbak12
save: clu_is_localvirthost():EXIT unknown cluster type
save: lgto_auth for `nsrmmd' succeeded
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 20105
save: socket bound to port 10415
save: RPC Authentication: Client successfully authenticated using GSS Legato
save: clu_is_localvirthost:ENTRY
save: input hostname=ukwbak20.vf-uk.internal.vodafone.com
save: clu_is_localvirthost():EXIT unknown cluster type
save: get_myaddrs: cache exist timing, LasTime 1140781868
save: get_myaddrs: cache exist timing, CurrTime 1140781872
save: Calling clnttcp_create function
save: Calling clnttcp_create function
save: socket bound to port 13500
save: socket bound to port 12010

We are seeing some activity on the backup interface but the backup itself just seems to sit there... I'm going to pass this one to EMC to see what they can suggest!

Do you get this only with one client or more than one? What about ftp test? Good luck with 7.3, but it's not going to solve this problem I'm afraid...

Hosts tables did not resolve the problem - it remained the same. We looked at the routing tables and the default gateway on the backup network was coming up as the backup interface; we cleared the routing table and then had to restart the server as it dropped off the network

When it rebuilt the routing table we no longer get the "cannot resolve hostname to backup interface IP" message, but now we get as far as it starting to back up a file but just sits there doing nothing!?!

We are going to reinstall the client software to see where that brings us (and upgrade to 7.3)

Another update here; we have mapped a drive to ukwap346-bak\c$ from another box and copied data from it - there was no problem, the data copied at a good speed.

One more thing; check netstat -es on the client before and after the test. What is the backup server? If Solaris run snoop for connection toward the client and see what happens. What you are looking for is any kind of drop there might be.

It would be also interesting to see if you can replicate this while nsrexecd on client is running in debug mode (remember something like few years ago where if you would run nsrexecd from cmd on wintel box things would run).

Did you get the access to the client? If yes do following:
- check if you can communicate with your backup server (usual rpcinfo exercise)
- do the ftp session or if ftpd is disabled use scp (pscp.exe from putty package is your friend)
- try to copy something back
- make sure this client is not using some strange server backup interface in resource
- do the manual save in debug mode of one file (yes, I said one file :D) - if that works try directory and then...

You didn't answer if this is for one or more client; if you get the same for more clients (under assumption those clients are not identical build) it is more likely that issue is on server/sn side of the thing. Also, don't forget switch