Hi petertruong,

You won't get a reply from ChrisM, he will just add you to the list. I believe you will see activity on your dell account, but it might not be for the original order (I believe this is how it goes). As for the timeline, some people have gotten their replacements within a few weeks, others have been waiting over a month. US orders seem to get processed faster than international orders, but there is no set time you will be waiting.

I'll be getting my monitor today, so I might be in the same boat as you soon. :)

I am in the same boat as you got mine on Monday. I guess I just wait and see. My only advice is do not try customer support as they will be no hope whatsover. I truly appreciate what Chris M is attempting to do. This must be a royal pain in the behind for him. Yet he is making it happen and I am pretty sure it is rewardless work.

Customer service is not even aware of the problem. They wanted me to ship back at my cost a moniter that Dell had sent me even though Dell knows their is a problen with them. You would think that an e-mail would have been sent out that hey if someone complains of banding check their revision number and if A00 add thier name to this this spreadsheet.

 

Chris M you are my only hope.

I personally feel it's atrocious that Dell continues to send these A00's out knowing full well the inherent problem with the launch firmware.  It doesn't help 'em in the long run to keep sending the A00's out and have this issue continue on.

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@JHMON wrote:

I personally feel it's atrocious that Dell continues to send these A00's out knowing full well the inherent problem with the launch firmware.  It doesn't help 'em in the long run to keep sending the A00's out and have this issue continue on.

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There trying to get rid of them and pass it by since the average consumer would not be aware of the WIDE banding problem

In another forum some guy was talking about his recently purchased 2007WFP and he didn't even know about the A00 problems until I mentioned it to him