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Frustrated in S1
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July 7th, 2008 13:00
EBAY BUY - Warranty ISSUES - CUSTOMER SERVICE NO HELP...
I just bought a new widescreen E198WFP monitor through EBAY - tried to check on the warranty and got no where with the Dell Customer Service People - called 3 times - always told I didn't have the right numbers even though I was reading them right off the monitor - last one told me since I bought only the monitor I was out of luck and to call EBAY about the issue...
Frustrated in S1
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Posted July 8th, 2008 00:00
Under the shipping label I found the original name and order number of the EBay reseller will that help or do I need more information for Dell?DELL-Jimmy P
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Posted July 9th, 2008 13:00
europa303
The order number is usually on the box somewhere, do you still have the box?
Jimmy_P - please respond to the thread about Dell warranty support when buying from Staples at http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&thread.id=92675.
Frustrated in S1
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Posted July 10th, 2008 16:00
Yes I still have the orginal Dell box with the resellers name, addresses, etc when Dell sent it to him.DELL-Jimmy P
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Posted July 10th, 2008 18:00
@Frustrated in SA wrote:
Yes I still have the orginal Dell box with the resellers name, addresses, etc when Dell sent it to him.
PM me any numbers you have on the box and I'll see if I can look them up.
europa303
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Posted July 7th, 2008 21:00
Warranty policies here:
http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&thread.id=90698
Without the original order number you're probably out of luck. Monitor warranties vary greatly depending on how the monitor was originally purchased and if with a computer, what the original computer system warranty period was.