On my 2001FP monitor there is an area in the upper right hand corner that is greenish in color. It's like a rectangle shape 3/8 by 1/4 inch in size. Kinda hard to explain. It never goes away. Is there something I can do to get rid of it. I've had my monitor since Feb. of 2006. Thanks for your help.
First, reset the monitor to Factory Defaults and see if it fixes the issue.
* Press the Menu button on the front of the monitor
* Press plus or minus to move to Factory Reset
* Press the Menu button
* Press plus or minus to move to All Settings
* Press the Menu button
Does the issue appear in safemode?
* Click Start- Turn Off Computer- Restart
* At the blue Dell, tap F8 to bring up the Windows boot menu
* Scroll to and select Safe Mode, press the Enter key
* Select the first or only operating system, press the Enter key
If the issue appears in safemode, does the issue also appear during the monitor Self Test?
* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on-screen (against a black background). Does the dialog box float around the screen without any visual problems? If yes, the monitor is working correctly. Look to the video card driver or the video card itself as the culprit
If the monitor issue is present in safemode and the Self Test, get it replaced if still under warranty. If you have a service tag number associated with your monitor, you may use
Chat or
Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in (1-800-624-9896). They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done
This is the EXACT same issue i am having with my DELL 2007FP.
A small bottom-of-a-diamond shaped yellow mark at the top-right of my screen. I've had the monitor just under a year so it should still be in warranty. I bought it from Ebay, so i was wondering if i got the warranty details from my seller, would I still be eligible for a replacement?
I have been through the tests you put in your post and the mark is still present in my monitor.
I am desperate for your help... many thanks in advance!!
Contact the reseller and get his Dell order number. That order number will tell us if he bought the standard monitor 3 year warranty. If he paid for the warranty, we can transfer the monitor warranty into your name. If he cannot provide a Dell order number, he most likely did not buy the warranty and bought them from us in AS IS condition. He then sold you a AS IS monitor with no warranty.
Ok, let me get this straight. If he didnt pay for a 3yr warranty, then there is no standard 1yr manufacturers warranty at all? So what happens to Dell customers who hae their monitor for month or 2 and it develops a fault?
If it turns out that i cant get the warranty info etc. Can you tell me what causes the issue with my monitor so maybe i could fix it, or is it simply faulty?
If he didnt pay for a 3yr warranty, then there is no standard 1yr manufacturers warranty at all?
* Correct. The resellers typically buy a pallet of our products in as is status.
So what happens to Dell customers who hae their monitor for month or 2 and it develops a fault?
* If they bought from a reseller, they must go to the reseller and fight for an exchange.
Can you tell me what causes the issue with my monitor so maybe i could fix it, or is it simply faulty?
* We do not repair them so it wold be difficult to say. A local monitor repair service could possibly diagnose it.
its yellow tape in between the backlight and lcd itself. mine had it on all four corners so i took it apart and removed the tape. refer to http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&message.id=64225&query.id=145591#M64225
Thanks Rao, That makes sense. Mine is over a year old so I'm sure Dell will not help. Right now it is not as big as some of the other one's I saw in the other post. But that is the same problem I am having. If it becomes annoying I will try your fix. Thanks,
DELL-Chris M
Community Manager
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Posted June 2nd, 2007 02:00
First, reset the monitor to Factory Defaults and see if it fixes the issue.
* Press the Menu button on the front of the monitor
* Press plus or minus to move to Factory Reset
* Press the Menu button
* Press plus or minus to move to All Settings
* Press the Menu button
Does the issue appear in safemode?
* Click Start- Turn Off Computer- Restart
* At the blue Dell, tap F8 to bring up the Windows boot menu
* Scroll to and select Safe Mode, press the Enter key
* Select the first or only operating system, press the Enter key
If the issue appears in safemode, does the issue also appear during the monitor Self Test?
* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on-screen (against a black background). Does the dialog box float around the screen without any visual problems? If yes, the monitor is working correctly. Look to the video card driver or the video card itself as the culprit
If the monitor issue is present in safemode and the Self Test, get it replaced if still under warranty. If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in (1-800-624-9896). They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done
DELL-Chris M (old account)
#IWork4Dell