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Trouble with brand new Studio 15
I ordered a Studio 15 laptop on Nov. 12. I got it Nov. 23. Things were fine ... for a while.
But in the past two weeks, I've had 3 system crashes and the slot drive cracked an enhanced CD in half during yet ANOTHER system crash last week. I talked to Bangalore or Mumbai or wherever last week and was told to "take note of the system error" the next time my laptop crashes. (Note to Amraj: this computer is barely a month old: IT SHOULDN'T BE CRASHING!)
Also, I was told that while the slot drive takes CDs, DVDs, DVD-ROMs and CD-ROMs, both of which I HIGHLY doubt, it won't read enhanced CDs. That makes no sense! An enhanced CD is basically a CD-ROM, so why wouldn't it take an enhanced CD?!
And today, I think my laptop might have ruined my brand new iPod Nano.
So of course, all of this has been happening past the 21-day return period. My question to the forum is if I can't get my money back (I knew I should've splurged on that MacBook) and I can't exchange my bad apple for a less-bad apple, what should I do? Just make Dell keep fixing on it until it works?
Yep. It did indeed crack the CD. I've talked to other techies who even were able to imitate the sound that the computer made when it cracked the disc.
I talked to India sometime after that incident and they told me that the disc drive plays CDs, DVDs, CD-ROMs, DVD-ROMs but not enhanced CDs.
I don't know why that is, but, apparently, thems the breaks (specifically the break of the library disc that I now have to pay to replace).
The drive has been acting properly so far. And since that last post, only 2 messages have popped up saying something else isn't working: the wireless card and the IDT PC audio something or other.
India worked remotely on my laptop to fix the wireless thing. (I don't know if it worked because I don't use wireless.)
And it hasn't crashed on me in a while. However, I was told that if it does happen again, to just restore it to factory settings.
As for the iPod, the computer froze up on me when I was importing CDs, hence the trouble with syncing my iPod with iTunes.
I've been complaining so much about this computer that a buddy of mine who was considering buying the Mini 12 is now going for a Macbook. She says Macs are more reliable.
And to tell you the truth, I actually regret that I didn't just plunk down the $2500 for a Mac of my own.
But, I'll stick with this Studio and just hope for the best.
Hi this isn't really to do with your problem but I need to ask you, does the dell travel expresscard remote (http://accessories.dell.com/sna/products/TV_Accessories/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=412-0958&~lt=popup&~ck=TopSellers#Overview) work on a studio 15 laptop???
BruceVi
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Posted December 21st, 2008 09:00
I have never seen a CD cracked in half by a drive . . . even one with a drawer . . . ever.
. . . Seriously, get a blank CD and try to crack it in half by hand (away from anything/anyone and wearing full hand/eye/body protection 'cos when they finally crack it's a big deal )
I can confirm that the drive takes CD's and DVD's of all varieties I have tried . . I would observe that enhanced CD's often include enhanced copy protection or their own player software that tries to install itself to prevent copying etc. This can lead to a bit of a stand off between the disk and the PC /Anti virus solution.
Wow and an I pod killer too . .. Are you sure it's really a laptop not a shredder ? :-)))