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Smartstep Shutdown issue
I have been having the same issue as everyone else on this community forum....my computer shuts down when it gets too hot. I can't run any CPU intensive programs without the computer just turning off. I've sent three support emails through the dell website and haven't even gotten replies from the technicians...think they are avoiding my emails? I've tried calling tech support, but the hold time is well over an hour. I would be happy to join in on a class action law suit. I'm also considering writing to a local radio station that has a consumer reports show.
Has anyone taken their computer to a local computer repair store? Just wondering if they would know of the problem and be able to help.
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SierraYankee
2 Posts
718
0
Posted August 16th, 2004 07:00
What's the DELL view on this???
Thanks.
Most likely we don't support that, blahblahblahblah. I build/repair systems myself, so it's not a big deal, and h3ll, my warranty is up anyways, so why pay for something I can do myself?
My problem the only response I've gotten so far, which is on the chkmail, is that go to the manufacturer. H3ll, Dell had it made for them by the manufacturer, so you have to go to Dell for support. Feels like a circle.........
- There was two years this solution was found. Try to find all the post about it (more than one thousand). Dell asks to customer to clean the fan by yourself (really !).
If you want a cpu temp control, try my application at roychris.free.fr (only for linux). Thanks for all the information. I've seen several postings suggesting cleaning the fan. I know this doesn't seem to be the "fix" for the problem, but might help the computer from shutting down so quickly. However, I don't know how to go about opening the computer and cleaning the fan. I've called some computer repair shops...but it will cost around $100 to just clean it. Seems a little pricey. Do I need special tools (small screwdriver) to open the computer? Does anyone have directions for how to do this? I'm a bit concerned that I'll do more harm than good with trying to clean it myself. Any suggestions?
Thanks!!
hello, thank for you answer.
first i'll clean my fan, but i can't really enderstand your sentense:
"If you want a cpu temp control, try my application at roychris.free.fr (only for linux)".
yes, i want a Cpu temp control but where i can find this one.
i can't acces to roychris.free.fr??
Not a problem. I wouldn't necessarily call this a 'fix' but it gets rid of the problem of the cpu overheating, although I had mine getting hotter than it should, It never got hot enough to overheat.
As for opening the system up, it's really quiet easy. Just TAKE YOUR TIME AND DON"T FORCE OR RUSH and you'll be fine. A bit of patience and a bit of careful stead force and you'll be fine, and you'll only need a limited amount of tools. The Only thing you really need is the instructions how to 'dicsect' your system, which Dell conveniently shows, if you go to the the area where the downloads for the system etc are. Once apart, you'll have to pull a bit, but the fan unit will come off after you take the screws off of course. Make sure you do it in the order that the instructions say, as well as putting it back on. Pull the aluminum/thermal grease patch off, and clean carefully the top of the CPU and the bottom of the heatshink. I usually use alchohol and a cotton swap. Get yourself some artic silver, and carefull put a very thin coat on it. Then carefully put back the heatsink/fan/duct unit into place, then screw in as instructed. As well, make sure you clean well all the fins on the heatsink while you have it all. This is where it Then put it all back together and voila!......After that, just take canned air and on a regular basis blow out any small dust build up so it never gets too much in and you shouldn't have problems.
No way I would pay a shop $100 to do it. I personally like to know exactly what's been done etc. As long as you take your time, you shouldn't have any problems, and just remember where goes back into. The instuctions how to open it are really all you need to go buy to get into the system. It's all I used, and although I build desktop systems and mod them, it's the first time I've gotten into a laptop, and it's was a lot easier than I thought it would be.
Good luck!
My application can be downloaded here :
http://roychris.free.fr/wmtemp_acpi-0.01.tgz
And this web site to clean the fan :

cykaaro
36 Posts
718
0
Posted August 11th, 2004 15:00
My Local computer store is me hehehe. I"ve never overheated but was getting way to hot of temperatures for a while.
This is what I did to resolve them
FIrstly take canned air to the right intake grill and blow out a much dust as you can. That in itself will help somewhat. I was opening the laptop up myself anyways to fix my loose screen problem I've always had [seems the metal supports have been broken since day 1, and the screws had to be tightend, which was causing my screen to wobble instead of be tight] So while I had it opened [documents on how to are on the dell site to download] I took off the heatsink/fan unit which is kind of like a duct with the fan in it to cool the cpu. I took it off, and was rather disappointed at the thin aluminum/thermal grease they used to put the heatsink on the CPU. I took the top part off the heatsink/fan ductwork, and with a q-tip and alcohol cleaned thoroughly as well as cleaned all the original thermal grease form the top of the CPU and the heatsink. I then used Artic Silver II thermal grease, thinly put on the cpu, [I use it on all my system builds I do] and carefully put back on the heatsink/fan unit as the documents instruct. I've since run a lot cooler and haven't had any high temp issues since.