UNSOLVED

lapaki890

updated

19 years ago

Closed

L

lapaki890

3 Posts

0

1645

December 28th, 2007 12:00

Return refund option

I want to return my XPSM1530 home purpose note book.
 
Can I get the total price as refund? OR any process for these.
 
Really I suffered lot with Dell India Customer Service before taking the product.
 
 
Thanks in advance.
 
Kaleem
 
  • lapaki890

    3 Posts

    182

    0

    Posted December 28th, 2007 15:00

    I dont think so.Dell India customer Service is  too bad.
     
    Let me explain my problem
     

    One Week back, the Product arrived at Bangalore for Delivery and dispatch/Logistic team  called me on my mobile when I was out of station. I told them I will collect the product on next day.They agreed for the same. After that there is nothing happened. It’s almost one week.

     

    I tried to contact Customer Service people from last 4 days (daily basis). They are joking the system as they are keep on transferring calls from one team/dept to another team/dept and say “Today we will arrange for dispatch” like that. But actually nothing happened.

     

    Worst Service.I did great mistake by choosing Dell.

  • Dev Mgr

    6 Operator

    •

    9308 Posts

    •

    3 Points

    182

    0

    Posted December 28th, 2007 15:00

    It's obviously not the best thing to hear after your experience with Dell's customer service, but your best chance at getting an answer to this question is to ask Dell's customer service.