UNSOLVED

northview

updated

16 years ago

N

northview

223 Posts

0

34800

April 20th, 2011 11:00

reinstalling drivers for B130

I have a DELL B130 laptop and have just totally reinstalled XP. I thought I installed all the drivers, but I am still getting a question mark in the device manager. Its labeled "Video Controller". I already installed the recommended video drivers and it fixed its low resolution, but what is this other "Video controller" driver I apparently need. I have already installed the chipset (1st) and Service pack 3 as well, but still have this uknown device.

Is there also an easy DELL program that will tell me EXACTLY what drivers I need for a specific PC they make?. I almost always usually have some sort of issue when reinstalling drivers and wind up having a hard time trying to find one last driver.

  • Mary G

    6 Operator

    •

    20095 Posts

    473

    0

    Posted April 20th, 2011 12:00

    You need to install the notebook system software first along with the chipset driver or the other drivers will not install properly. Directions HERE  Look at the section on manual installation of the OS.

  • northview

    223 Posts

    473

    0

    Posted April 20th, 2011 13:00

    Yep, I pretty much did this, but just to be safe I went back again and installed EXACTLY as indicated and in the order they mention. All drivers were obtained from the DELL B130 page. However, I still have a yellow question mark under "other devices" and labeled "video controller".

    Now, there were originally two of these yellow "video controller" icons in the device manager. I downloaded the ONE available video driver for my system from DELL's site & it took care of one. What could this other "video controller" possibly be that needs a driver of some sort?

  • Mary G

    6 Operator

    •

    20095 Posts

    493

    0

    Posted April 20th, 2011 14:00

    You cannot trust the download page to know exactly what hardware you have even if you use your own tag. Look at your Hardware Device Manager to see the hardware you have and then try to get your own drivers. Don't install everything on the list unless you are sure you have the hardware.The Notebook System Software will be listed under System Utilities on your download page if your model requires it. You are sure that you installed that?

  • northview

    223 Posts

    493

    0

    Posted April 21st, 2011 06:00

    OK, just to be safe, I decided to start all over and reinstalled XP from scratch again. I specifically installed the Notebook System Software from the DELL B130 page (under system utilities). After installing the NSS, I don't see anything in the "All Programs" list. Is this normal? Or how else can I access this newly installed NSS to help assist me?

     

  • dgkpcon

    3597 Posts

    493

    0

    Posted April 21st, 2011 14:00

    I have a B130 i do not use anymore,the Intel Graphics Video driver is the only driver you need to install.The NSS driver you installed can be accessed from

    My computer>(C:) Dell>Drivers-scroll thru the list(there is only the drivers listed in this folder).Just double click on the driver to open it,the package will show the download list for it.

  • northview

    223 Posts

    493

    0

    Posted April 25th, 2011 08:00

    OK, I installed the Intel Graphics Video driver from the DELL B130 driver page, but I STILL have a yellow "Video Controller" question mark/driver missing issue in the device manager. There was only ONE Intel video driver available to choose from and this is the one I installed. Do I have to maybe go to Intel's site for something else? What am I doing wrong here?



  • dgkpcon

    3597 Posts

    493

    0

    Posted April 25th, 2011 09:00

    Did you install the chipset driver???This needs to be installed before the Intel video driver.

    I just saw your first post and see you did install the drivers in order except for the Intel,let me check the driver page for the B130 i will post back.

     

    EDIT: Yes the chipset driver is the one showing with the yellow (?),you need to install this but you will have to do a complete re-install because this needs to be installed second just after the NSS driver then the Intel Video driver

     

    You could go to Intels site and install there driver to see if this corrects it or not.I can't remember if i installed dells,or Intels driver,it's been so long since we used our B130?

  • northview

    223 Posts

    493

    0

    Posted April 25th, 2011 11:00

    Yes, I did immediately install the chipset driver right after the NSS. Let me clarify this again in case there is some confusion

    I started all over & TOTALLY reinstalled the XP operating system. Then reinstalled everything else in the order that was specifically stated on the DELL webpage (link provided earlier in this thread). However, I STILL have a yellow question mark labeled "video controller"

    here is the order in which all has been done so far:

    1. XP Install
    2. NSS software install
    3. Chipset driver install
    4. video driver install
    5. NIC driver install
    6. WLAN driver install
    7. audio driver install

    After all of this has been done in that EXACT specific order (after a clean install), I am still showing a yellow "video controller"in the device manager

    Also note that ALL drivers were obtained from the DELL B130 driver support page and not some other special site.

     

  • northview

    223 Posts

    193

    0

    Posted April 25th, 2011 11:00

    The odd thing too is that the the laptop's video screen seems to work fine. It looks good and can be adjusted to various levels (8bit, 16bit & 32bit) in the graphics properties.

    Before I installed the DELL supplied Intel video driver, the screen resolution wasn't good at all, but this driver fixed that problem right away. That is why I'm wondering if this "video controller" issue in the device manager could be something else. I can't imagine what else it would be, but I've seen stranger things so anything is possible at this point.

     

  • dgkpcon

    3597 Posts

    493

    0

    Posted April 25th, 2011 11:00

    O.k i'm at a loss then,i know there is only 1 driver for the video on this model.Like i said i can't remember if i installed,Intels,or Dells driver for the video.It has been a long time since we used this system.I do know the Intel driver does install on this model so it might be worth a shot trying it to see if it corrects the issue?