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Rebate Trouble
I didn’t get my Sprint rebate or my Acronis rebate both offered off Dells website. The total worth for both offers - $170.00. I was wondering if anybody else was denied and if so why? Sprint denied me numerous times even though I sent in the paper work provided for the Sprint rebate along with the packing slip and receipt for the computer which clearly said EV-DO Revisoin A mobile broadband card. Every time they denied me. Sprint is saying it was a “Promotional scheme” and to contact Dell. As for Acronis – I purchased that software off the Dell website saying there was a $20 mail in rebate. When the box came there was no paperwork regarding the rebate so I called Dell. They looked it up and saw the rebate – the customer care representative then said I would receive info regarding the rebate via email in 7 to 10 days. I received nothing. I called back and the customer care rep looked on the website and said there was no rebate… Dell must have taken it down. He then said I was a liar. Not real happy about that… I have emailed Dell numerous times regarding the trouble and I never get any reply back. Has anybody else had this happen? I paid $2000. For a new XPS 1530 in February and then I turned around in March and bought an Inspiron1525 for $1200 from Best Buy (the warranties made the prices higher.) I am very disappointed in how Dell has handled these rebates. You would think after the amount of money I have spent they would at least talk to me…
I am going to contact the Better Business Bureau. As a consumer who shops online I rely on what I am told on the website – that determines what, where and sometimes when I buy – if the information i.e, rebate offered on the website is a lie than the company whose website it is should get in trouble.
Sandy
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fuzzy_llama
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Posted April 16th, 2008 14:00
No, it wasn't silly at all - thanks for replying. Yes, I signed an "Unlimited data" Plan for 2 years... you think Sprint would be happy about that.
I have no idea what "escalated your issue" is. I clicked on that link and see it is via email. I have an adress of somebody who was supposed to help me via email- but as I mentioned they never write me back..
Sandy
fuzzy_llama
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Posted April 16th, 2008 18:00
Sorry, it was a typo. I meant to say "Escalate your case"
That form is used for unresolved issues. If you're not getting replies, try it.

chrisaroz
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Posted April 16th, 2008 12:00