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The Sand

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The Sand

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April 15th, 2008 23:00

Rebate Trouble

I didn’t get my Sprint rebate or my Acronis rebate both offered off Dells website.  The total worth for both offers - $170.00.  I was wondering if anybody else was denied and if so why?  Sprint denied me numerous times even though I sent in the paper work provided for the Sprint rebate along with the packing slip and receipt for the computer which clearly said EV-DO Revisoin A mobile broadband card.  Every time they denied me.  Sprint is saying it was a “Promotional scheme” and to contact Dell.  As for Acronis – I purchased that software off the Dell website saying there was a $20 mail in rebate.  When the box came there was no paperwork regarding the rebate so I called Dell.  They looked it up and saw the rebate – the customer care representative then said I would receive info regarding the rebate via email in 7 to 10 days.  I received nothing.  I called back and the customer care rep looked on the website and said there was no rebate… Dell must have taken it down.  He then said I was a liar.  Not real happy about that…  I have emailed Dell numerous times regarding the trouble and I never get any reply back.  Has anybody else had this happen?  I paid $2000. For a new XPS 1530 in February and then I turned around in March and bought an Inspiron1525 for $1200 from Best Buy (the warranties made the prices higher.)   I am very disappointed in how Dell has handled these rebates.  You would think after the amount of money I have spent they would at least talk to me… 

 

I am going to contact the Better Business Bureau.  As a consumer who shops online I rely on what I am told on the website – that determines what, where and sometimes when I buy – if the information i.e, rebate offered on the website is a lie than the company whose website it is should get in trouble.

 

Sandy

  • chrisaroz

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    Posted April 16th, 2008 12:00

    This may be a silly question, but did you activate the Sprint card and sign a 2-year contract? I've heard that's the only way to get the rebate.
  • The Sand

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    Posted April 16th, 2008 16:00

    No, it wasn't silly at all - thanks for replying. Yes, I signed an "Unlimited data" Plan for 2 years... you think Sprint would be happy about that.

     

    I have no idea what "escalated your issue" is.  I clicked on that link and see it is via email.  I have an adress of somebody who was supposed to help me via email- but as I mentioned they never write me back..

     

    Sandy

  • fuzzy_llama

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    Posted April 16th, 2008 18:00

    Sorry, it was a typo. I meant to say "Escalate your case"

     

    That form is used for unresolved issues. If you're not getting replies, try it.

  • The Sand

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    Posted April 16th, 2008 18:00

    Thanks for clarifying.  I will try it - it certainly couldn't hurt.  It's sad though, how much time and effort has gone into this. 

     

    Sandy