Solved!
Go to SolutionM6500 - no more crashes
I have an M6500, i7920, with 8gb of memory with 2 SSDs and FX3800M. I am running 64 bit Windows Server 2008 R2 with Hyper-V. Lately after reloading the software I had problems of freezing/black screens . I have tried to keep upto date the drivers. 2008 R2 is not supported but it is pretty close to supported Windows 7. I uninstalled the desktop experience and alas...no crashes; none.!!!
Martin3147
1 Message
538
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Posted December 31st, 2013 12:00
How do you uninstall the desktop experience?
NetGuyCA
5 Posts
538
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Posted June 5th, 2014 08:00
I solved the black screen problem on the Dell M6500!!! 5/28/2014.
After reading all the Dell support customer forum posts (50 pages) under “M6500 freeze”, the black screen problem appears to be the 230 watt AC adapter is providing a false overheating signal to the video card that causes a video card overheating shut off. This only happens when plugged in, no black outs when on battery power.
A. Plug in AC and charge battery 100%
B. Unplug AC
C. Boot up on battery power only.
Solution: Based on Dell forum info, I Google searched and downloaded NVIDIA power mizer manager software and installed it. Run software. There are three settings.
selected medium range,
select medium range,
Disable overheat power shut off
Save and reboot.
No more screen black outs after this fix.
Safe to plug in AC now.
I am running temp monitor software. The video card temps range from 54c to 59c. Video cards are rated to take 100c before overheating.
http://www.cpuid.com/softwares/hwmonitor.html