You can return your laptop within 21 days, I would simply remind them of that and state that either they ship you a new laptop or you return this one and buy elsewhere.

Marie

Hi,

I have received one Inspiron E1505 two weeks ago, and yesterday mine started to have the same issue!!!

I left the notebook on my desk, and on the other day when i my wife tried to use it, the screen was all black..... only with some shadows. I thought that it was only bad luck.... but seems like Dell has some issues with inspiron LCD manufacturing.

I tried the dell chat, and the guy said me the same thing. That i should ship it back to have the LCD changed.

This is really anoying for a 2 week computer.... it is too new to have this kind of issue.

I am also not satisfied with this inspiron....

Did you find someone from Dell in order to complain ?

Rgds,

Ricardo

well, i too did not had a very good experience with dell.

I received my first dell E1505 y'day. I was pretty excited to unpack the box & start my dell, however, the excitement did not last too long. As soon i entered the basic info for the first time & the desktop screen appeared for the first time, the desktop screen started scrolling from left to right (as it sometimes happens with analog systems). I was totally confused as what to do. I locked the system & unlocked it again. Things were back to normal(screen stopped running from left to right) but don't know why it happened.

Next i looked at my HDD space. I had asked for a 40GB disk, however the BIOS information shows 38GB.

My BIOS shows 38 MB, XP shows (36711 MB) & FUJITSU says 40MB. Don't know which one to believe. Totally confused, I called up customer service & dell guy says it's because my winxp OS has consumed 2GB space (does BIOS really tells u how much memory OS has consumed ???) The dell guy says that XP calculates memory in a diff way (base2) whereas Fujitsu (HDD) calculates it another way (base10). Probably the BIOS calculates it in some 3rd way.

Now i'm not sure if everything is fine with my brand new laptop & its LCD.

If you have more info, kindly enlighten me.

Message Edited by post2ashish on 04-11-200611:39 PM

Message Edited by post2ashish on 04-11-200611:41 PM

looks like i opened a can of worms...but at least i know that i'm not alone in this.

I shipped my package and it's at the repair depot now but that's all i know.  tried the chat support again but they weren't of any help and couldn't get me a status on it.  totally bogus service..

You can complain and complain all you want to these people, but they can't do squat for you.  All they can do is say "sorry...i understand".  I'm thinking..."yeah right...try understanding spending about $1,000 for a system that doesn't work!"  But i was able to get the complaint department phone number where you can call and yell at them. :-)  800-822-8965 R.E.C.  ask for the resolution expert. (as if there's actually is one)  I had to ask this person about 3 times before she/he gave it to me.  like pulling teeth...

Another thing, that person did confirm that there is a 21-day return policy.

And what's up with the 5-8 days return shipping when the system has been fixed.  I would think they ship it back the next business day since they messed up!

What happened to Dell recently? Did they decide one day, "hey..we should start putting faulty hardware in these systems!"

I just know I won't be buying a Dell anymore...what a junk!

I think once the system comes back i'll get my refund back...probably best thing to do.

was there a resolution that i can take care of on my own for this issue? I've had my inspirion for a few years, and with a light i can see the screen, or with an external monitor. Can i just get a new monitor and swap it out?

any help would be super.

wyndorf

Message Edited by longkhoi on 09-02-200610:01 AM

My host dad on phone with them for more than an hour and then we have a conclusion : ship it back to them. 2 days for the box to come to my house, 2 days for back to them , 2 more days for repairing and 2 more days for it coming back to me (as they said so, total it will take me about two weeks) .

Hope it only take 3 days as you said. I am very upset, i paid more than one thousand USA dollar for a custom Inspiron E1505 and the laptop i got had to be repaired after 1 day used. What's wrong with dell ?

If i am the first one who got this trouble, i think this is ok, but i'm the third ( i think more than third ) . Why doesnt dell test it carefully ? Don't they have any experencie after your complaining.

After all, i still think Dell is one of my best choice to buy a computer product, but i hope they have some changes in the future.