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BSA70

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BSA70

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August 20th, 2007 16:00

INSPIRON 1501, 2ND COMPUTER UNDER WARRANTY-SAME PROBLEM

New 1501, had to send the first one back, 2 weeks old. When surfing, on a few occasions, the computer would stop and vertical lines would appear across the screen. The only way to get out was to cut the computer off. It would go back to work for a long time and do it sporadically. I thought it was due to the internet but one time it did it when I was not on the internet. Contacted dell and they sent a replacement.
 
Well, the second one just did it surfing. Is this something that occasionally happens and will have to live with?
 
IS this replacement a refurb unit or new one?
 
thanks a bunch  brian
  • C3PO5

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    Posted August 20th, 2007 18:00

    Hi Brian
    Does your PC have Vista or XP ?
    If it has Vista remove the goggle desktop & tool bar
    if you have McAfee AV remove it also and try some other AV software
    like www.avast.com free 4home use !
    I had all kinds of problems with those on my 1501 and the internet !
    And upgrade to the new Dell ATI video driver.
     
    { {IS this replacement a refurb unit or new one?}}
    You would have to ask Dell that !
    My 1501 has run for over 3 months now with no problems at all
    With Vista 64 or 32 bit.
    Good Luck
     
  • BSA70

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    Posted August 20th, 2007 20:00

    jerry, Ill try that, mine has norton. I hope that's the problem. I would hate to send this one back too!
  • C3PO5

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    Posted August 20th, 2007 21:00

    Hi BSA70
    I have heard the Norton is even worse but who knows for sure !!:smileyindifferent:
    If you any other problems repost them to the Vista forum there is
    a lot of very smart people over there that can help also!:smileyvery-happy:
    See Yea  
  • BSA70

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    Posted August 21st, 2007 10:00

    JERRY,
    it happened again, called dell. Got a little smarter operator this time. Spent about an hour and a half on the phone. Long story short, We downloaded the new driver from ATI. He signed into my computer and installed everything. Amazing! I sure hope it solves the problem!
     
    Thanks Brian in NC
  • keo88

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    Posted August 21st, 2007 13:00

    Hi There
    I am also on my 2nd Inspiron 1501. (replaced by dell due to same issue within 1st month of purchase)
    AMD Athlon™ 64 X2 Dual-Core Mobile Technology TK-53, Genuine Windows Vista™ Home Premium Edition
     
    I applied the latest video drivers from ATI and it was good for about a week and then the same problem....PC freezes and the screen goes black and a few vertical lines show on the screen about an inch long.
     
    I didnt uninstall Norton and Google desktop/toolbar yet...i will try that and see if it does anything.
     
    Ki
  • jimcor

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    Posted August 21st, 2007 16:00

    My new inspiron 1501 freezes to a solid color screen w/vertical lines. It's 11 days old running on vista w/ 2gb memory. Dell support has downloaded & updated drivers - works for a few hours then freezes - have to power off.  Maybe I should request a new machine. Can someone at Dell help us?
  • C3PO5

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    Posted August 21st, 2007 22:00

    Hi jimcor
    You will have to call Dell support if you want it replaced but it still looks like you
    will still have the same problems even with a replacement.!
  • jimcor

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    Posted August 21st, 2007 22:00

    Thanks for the info.
  • C3PO5

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    Posted August 21st, 2007 22:00

     Hi
    If you are still having problems you may try some of this to get it to work
    READ this Link and see if any of it works, these people are having the same problems.
    Link
     
    I think Dell really needs to get a fix for this way to many problems on the Inspiron 1501
    Good Luck 
  • DELL-Jimmy P

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    Posted August 23rd, 2007 16:00



    C3PO5 wrote:
    Hi jimcor
    You will have to call Dell support if you want it replaced but it still looks like you
    will still have the same problems even with a replacement.!


      We are currently looking into the root cause of this, the best option at this point is to download and install ATI Catalyst 7.7 display driver from ATI's web site. This driver seems to help alleviate the symptoms.