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INSPIRON 1501, 2ND COMPUTER UNDER WARRANTY-SAME PROBLEM
New 1501, had to send the first one back, 2 weeks old. When surfing, on a few occasions, the computer would stop and vertical lines would appear across the screen. The only way to get out was to cut the computer off. It would go back to work for a long time and do it sporadically. I thought it was due to the internet but one time it did it when I was not on the internet. Contacted dell and they sent a replacement.
Well, the second one just did it surfing. Is this something that occasionally happens and will have to live with?
IS this replacement a refurb unit or new one?
thanks a bunch brian
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- Hi BSA70I have heard the Norton is even worse but who knows for sure !!:smileyindifferent:If you any other problems repost them to the Vista forum there isa lot of very smart people over there that can help also!:smileyvery-happy:See Yea
- JERRY,it happened again, called dell. Got a little smarter operator this time. Spent about an hour and a half on the phone. Long story short, We downloaded the new driver from ATI. He signed into my computer and installed everything. Amazing! I sure hope it solves the problem!Thanks Brian in NC
- Hi ThereI am also on my 2nd Inspiron 1501. (replaced by dell due to same issue within 1st month of purchase)AMD Athlon™ 64 X2 Dual-Core Mobile Technology TK-53, Genuine Windows Vista™ Home Premium EditionI applied the latest video drivers from ATI and it was good for about a week and then the same problem....PC freezes and the screen goes black and a few vertical lines show on the screen about an inch long.I didnt uninstall Norton and Google desktop/toolbar yet...i will try that and see if it does anything.Ki
- My new inspiron 1501 freezes to a solid color screen w/vertical lines. It's 11 days old running on vista w/ 2gb memory. Dell support has downloaded & updated drivers - works for a few hours then freezes - have to power off. Maybe I should request a new machine. Can someone at Dell help us?
- HiIf you are still having problems you may try some of this to get it to workREAD this Link and see if any of it works, these people are having the same problems.LinkI think Dell really needs to get a fix for this way to many problems on the Inspiron 1501Good Luck
DELL-Jimmy P
2 Intern
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1542 Posts
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Posted August 23rd, 2007 16:00
We are currently looking into the root cause of this, the best option at this point is to download and install ATI Catalyst 7.7 display driver from ATI's web site. This driver seems to help alleviate the symptoms.
C3PO5 wrote:
Hi jimcorYou will have to call Dell support if you want it replaced but it still looks like youwill still have the same problems even with a replacement.!

C3PO5
2 Intern
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2693 Posts
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Posted August 20th, 2007 18:00