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Failure to wake from standby? Bios issue?
I do not think that Dell has adequately addressed what appears to be a recurring issue among many members of this board: Failure to wake from standby.
I am running:
Computer: Inspiron 600m
OS: Windows XP Professional SP2 RC1 (Problem also occured with SP1)
Bios: A11
Problem: After entering standby, the computer does not wake up. I have tried pressing the power button, space bar, or trackpad. I have tried hitting these keys with various durations as well as number of strikes. The only way to regain the computer is to hold down the power button to turn off the computer and then restart.
It appears that many people have been having this problem. See thread at http://forums.us.dell.com/supportforums/board/message?board.id=insp_power&message.id=26303 for example. It also appears that Dell support has provided not helpful answers regarding this issue.
The questions I have are:
1. How common is this complaint? How many reports of wake-from-standby issues has Dell received that can not be linked to trivial reasons such as neophyte users.
2. What is the source of this problem? Bios? Is Dell actively working on a fix?
3. Does Dell have any work-arounds for this issue?
Thanks,
Doug
DELL-Corey
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2570 Posts
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Posted June 2nd, 2004 17:00
a2shi,
Thank you for using Dell's Community Forum.
The most likely cause is some piece of software running in the background e.g. virus protection software.- There's a good tip concerning Kerio Personal Firewall causing issues
with laptop not going into/coming out of stand by from this forum
user, Badenser. http://delltalk.us.dell.com/supportforums/board/message?board.id=insp_power&message.id=24160&view=by_date_ascending&page=3
Worked with my laptop. Inspiron 5150, XP pro I have been having the same exact issue. Its a nightmare. About 35% of the time I go into standy, my laptop will not come out of standby. The only option is to completely power off and restart.
I thought maybe it was because I was taking the mouse out at the wrong moment or something like that, but I've been pretty careful and can't get it to stop. I just don't see any clear pattern.
I hope someone can offer help.
shankyshank
2 Posts
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Posted October 21st, 2004 21:00
I have an Inspiron 700m and have had the same issue. After talking to a helpful Dell rep today, my system is working fine. One step we took was to deactivate some startup programs in msconfig, but that didn't solve the problem.What did it was quite interesting. I am still skeptical of this, but it seems to have worked, believe it or not. We went into the power management control panel, and changed the number of minutes until the system goes into standby mode automatically, and then hit 'apply'. Immediately after that, we changed them again, and hit 'apply' again. Somehow, he explained, this resets an issue in power management.The system works fine now.Hope this helps!
shankyshank wrote:
We went into the power management control panel, and changed the number of minutes until the system goes into standby mode automatically, and then hit 'apply'. Immediately after that, we changed them again, and hit 'apply' again. Somehow, he explained, this resets an issue in power management.
Tried this on my Inspiron 600m. Didn't work.
a2shi
2 Posts
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Posted June 2nd, 2004 02:00
Please advise if anyone has a solution.