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DELL-Terry B
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Posted August 5th, 2011 17:00
I am happy to hear that you have figured out the answer. Thanks for posting the solution, I appreciate it.
TB
Jim Coates
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Posted August 6th, 2011 08:00
To check for hardware vs driver problems, run the Dell Diagnostics audio tests. If the sound during the tests is louder than when in Windows then it is a driver problem. I'm thinking it is the hardware because you have the problem both with the Realtek driver and the Windows one..
Jim Coates
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Posted August 6th, 2011 11:00
I hope your last post does not get deleted -- your choice of words is apt.
No, the Dell Diagnostics no longer has the audio test. However, the idea is to run the system w/o windows and the driver. So, the Ubuntu live CD does just that, boots up. And, the audio on the left speaker is very soft where as the right one is normal.
This sound problem was noticed when the system was fresh out of the box.
Jim Coates
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Posted August 6th, 2011 14:00
They need to be sure that it is a hardware failure, but that should be accomplished by running the Dell Diagnostics audio tests. I hope that Dell has not dropped the audio tests. A substitute for the audio tests is to restore to the original factory configuration but that's pretty hard on the owner.
Jim Coates
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Posted August 6th, 2011 15:00
I just checked the XPS L511z downloads page to look up that model's version of Dell Diagnostics and it is not even there. I guess Dell is phasing it out which is a real shame. This is a perfect example of where it helps. I understand what you are saying about Ubuntu, but that doesn't help the tech support people who have to follow their scripts.
makitso
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Posted July 31st, 2011 06:00
OK, figured out how to do it, in the properties for the Reltek drive. But, to get a balanced tone I needed to set the right speaker at 50%