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CompleteCare TOS
Hello all,
I have just purchased an Inspiron 6000 and am awaiting its arrival. I have been poking around for information on the laptop to get other user opinons, figuring out what's good and bad about it and found one person's statement that by purchasing the CompleteCare service, you receive only *one* accidental repair/replacement. Can someone verify this please? If this is the case, I would have most definitely not purchased the additional CompleteCare service, and would be interested in returning that portion of my service. Is the the former true, and the latter possible? Thank you
-Trevor
I have just purchased an Inspiron 6000 and am awaiting its arrival. I have been poking around for information on the laptop to get other user opinons, figuring out what's good and bad about it and found one person's statement that by purchasing the CompleteCare service, you receive only *one* accidental repair/replacement. Can someone verify this please? If this is the case, I would have most definitely not purchased the additional CompleteCare service, and would be interested in returning that portion of my service. Is the the former true, and the latter possible? Thank you
-Trevor
- I would call Dell customer care and ask for all the specifics. Dell has changed there warranty and tech support services as you only get tech support for the time of the warranty. It use to be you had tech support for EVER. So they very well may of changed how the complete care works and what it covers. To be honest if you are buying a Dell through the home/home office end save your money and look someplace else. Dell has severely limited what you get when buying through home/home office.
- Ed, thanks for the input...I've been sort of wary buying from Dell as I've heard different stories on both the quality of their products as well as their technical support. Do you really think that it's such a rip-off purchasing their home/home office products? If so, can you provide any examples of what they've done to hinder such products? I'm willing to only have technical support for the period of my warranty (really darn cheesy, but at least I can troubleshoot things) but I'm curious as to whether or not my product is going to last. I don't want to run into problems and not be able to have them taken care of (especially in a timely manner). I have purchased a two year warranty with 2 yr CompleteCare service. I hope this is worthwhile. The business I work for purchases CompleteCare as a standard when ordering new desktops/laptops and I haven't had any terrible problems with Dell's support. What can you realistically tell me that I should avoid? I've already purchased the machine, so please let me know ASAP so I can return if necessary. Thank you again
dsbInspiron
222 Posts
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Posted April 25th, 2005 14:00
bsdaemon,"Do you really think that it's such a rip-off purchasing their home/home office products? "Dell has some high quality products, just make sure you know what you are buying and what you will be using it for. You can't beat the price for what you get...good, solid systems."I have purchased a two year warranty with 2 yr CompleteCare service. I hope this is worthwhile"Good move, an extended warrenty will save you hassles down the road. Parts break, sometimes they last a while sometime very short times. I think if you read these boards you will hear horror stories from a couple of unsatisfied users. I have had my dell desktop for 4 years no problems, a couple of laptops nearing a year. I use them at work and no problems (some of them being left on 24/7). Complete care is probably a good investment, I have never used it.The biggest problem with dell in most eyes is the fact that most of tech and customer care have been outsourced. I have used both and have had no problems. Some say they wait 9 hours and then cry (thats what they say!). I think it all depends on how you talk to the reps, how you treat them, and such. Because like I said, I have never had problems.The problem with returning your Dell is, you will go somewhere else (Gateway says they have better service, but their computers are very poor. Sony is mid quality and over priced. Allienware - no words can express how shoddy these systems are. Etc, so no matter where you go there will be problems, but I think you will be Satisfied with Dell!Good Luck!- Thank you for your input dsbInspiron. I'm sure I'll be happy with my purchase as I originally planned to be. We'll see once I get the unit. I'm a college student living on my own on a very tight budget, so making the right purchase is very important to me. Based on the experiences I've had with Dell in the IT Department at which I work, I've found that they're really not as bad as people say, and that they generally stick to their word. If I can't get a hold of somebody speaking English, I usually just hang up and call back. Their prices are yummy :-) Thanks again, and I'll post back on this forum if I've got any problems or even if I'm happy w/ it. Hopefully someone else will take from that.
dsbInspiron
222 Posts
833
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Posted April 25th, 2005 17:00
Anytime!We would love to hear back on a good experience, b/c very few do. I have found if you are real polite about it, you can tell the rep that you are having trouble understanding them and they will usually forward you to someone else (not always American, but sometimes they are easier to understand). Has always worked for me!Good luck with your purchase and your new computer!Also i would recommend you look at Safeware www.safeware.com which is who i got insurance from...
I couldn't get complete care from Dell so i went shopping for alternative insurance options and though i haven't yet recieved the policy (you are allowed to cancel anytime with a refund of unused portion) it is far better than Dell's Complete Care for less than half the cost! I researched the company and haven't been able to find anything bad about them so i'm not worried...
For $69/year they covered my machine from:
Accidents
Vandalism
Fire
Surges
Theft
Lightining Strikes
etc...The most imprtant one for me was theft as i'm a university student so theft is a serious concern...
- The truth is, Dell systems are very good. I have never had a problem with my primary Dell system, which is a 5 year old Dimension 4100. There are two reasons why you hear bad stories on this forum. The first one is, many people are not as smart as they think they are, and they go and mess up their system, and when tech support refuses to fix it for free because they don't have the warranty that they should, they get mad and complain. Also, people create problems with customer service by being stupid and impatient. Then, they come here and complain about it, as if we care. The second reason why you hear bad stories here is because it is a support forum, so hardly anyone comes here to say that their system is working fine. Dell systems are far better than the competition, and no one beats the pricing. If you are the least bit competent, like the majority of customers, then you will have no difficulty enjoying your system. If there are problems, Dell will take care of them for you. I hope you enjoy your new system.
- Thank you all for your replies. It has given me some great encouragment in a time of doubt, fear, and uncertainty. w/o being big-headed I am more than competent with computers and support my own. If for some reason I can't fix it, I have friends who are competent with machines and can also provide help. I'm sure I will enjoy my laptop very much and will let you all know how it turns out (when I receive it!!! grrrrr).
-Trevor
bsdaemon
19 Posts
838
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Posted April 25th, 2005 11:00