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carolealice
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November 7th, 2005 22:00
AC Adaptor problem
Has anyone else found a solution to this problem: in my less than 4 month old 600m laptop, I found the ac adaptor no longer worked (green light off). Searching online to see if others had a similar problem, I found that plenty of others had AC adaptor problems. One suggestion was to look at the bottom sticker on the laptop for the adaptor and system amperage requirements. Lo and behold, the sticker on my laptop states for use with 19.5V 4.62A input and the adaptor sent with the system is a 19.5V 3.62A output---mismatched. Incidentally, I am told by engineers that 4.62 equates to 90 watts of power contrasted with the output of 3.34 which equates to 65 watts . There may be some 600m’s that work on 65 watts of power but not mine. I have spoken with several at Dell and they seeninly refuse to address the issue. It appears that the documentation the Dell Tech Support People have is wrong. I spoke with one person who I was told was a supervisor and was told that even if Dell shipped the wrong part, if I hadn't notified them within 21 days they would do nothing! Is this true? I was also told by "supervisor" that the only adaptor available was the one I received; I have two Dell part numbers (which I gave him) with a 4.62 output – P/N 7W104 and P/N 9T215. I want the correct adaptor for my system. How do I acomplish this? Thank you.
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Jim Shaffer
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Posted November 8th, 2005 22:00
My 9300 goes to low-power mode if you plug in an adapter that can't deliver sufficient current. However, this could be a recent development -- it's certainly not unheard-of for devices in general to smoke their power supplies if they're not big enough. You'd need to find out whether your system is supposed to reduce its power consumption with the wrong adapter before you could blame it for killing it.
Dell sent me a 65W adapter with my 9300 even though it needs a 90W one to run at full speed. When I questioned them about it I was told it was normal. So I pointed out that the current requirement is printed on the computer and is higher than what's printed on the adapter, and they exchanged my adapter. The problem that remains, however, is that the same sticker that states the current requirement states that there are two compatible models of adapter, and one is the inadequate one! Are they assuming that people are going to be using the adapter only to charge the battery? (It's the only explanation I can think of.)carolealice
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Posted November 9th, 2005 14:00
Thanks for the input

ejn63
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Posted November 7th, 2005 23:00