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Go to SolutionUSB corruption?
I have a DELL 8300 with XP Professional installed. I also have a Western DIgital Essentials 500GB USB drive that I have been using with it by connecting it to the DELL8300's front USB ports. All had been working fine until recently. It now won't fully recognize the WD drive at all. The PC gives me two quick audio tones like it connects and then disconnects real quick.
I thought maybe it was the ports on the front, but I tried connecting this WD drive to a back port and same result; not recognizing. Other USB devices connected to the 8300 seem to work fine and I thought maybe the WD drive was failing, but it works great when hooked up to another PC.
Could the USB ports somehow be partially corrupted (just for this device)? Can I reinstall the USB drivers to maybe help get it working again? If so, would that be covered in the chipset driver I have installed as the first thing afte a fresh XP reinstall?
fireberd
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Posted March 10th, 2010 08:00
If you are not using the "Safely Remove Hardware" (Icon in sys tray) that is probably the problem - Windows status for this device is corrupted.
Connect the drive and then go to the Device Manager and display the USB devices, there will probably be an "unknown device" (or some similar entry). RIGHT click on the entry and then LEFT click on "Uninstall". Then physically disconnect the drive and finally restart the PC. After it boots up and Windows finishes startup, connect the drive and Windows should detect "new hardware" and install the drive. This usually fixes these types of problems and to avoid future problems always use the Safefly Remove Hardware to "Stop" the drive before you disconnect it from the PC.