UNSOLVED
strange service tag behavior
So I have a desktop that is indicating is one serial number (which is verified in BIOS), but the service tag printed on the case is something completely different. Both are valid tags on the Dell site. Is there any way for me to look inside the machine and verify it some other way? I do not recall swapping cases on the machines, or replacing the motherboard, so I am not sure as to how this can happen.
Any ideas?
speedstep
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Posted March 31st, 2014 10:00
The BIOS has the service tag. It cannot be changed by a user. Not matching means the motherboard was swapped. The forum is not global Dell support. You will have to take this issue up with Dell in your country if you purchased directly from Dell.