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recomendation Not use sleep mode with XPS 8500
I was having problems with my XPS 8500 not coming up from sleep mode in a correct way all the times. Sometimes, the computer came back from sleep mode with wrong monitor resolution, sometimes I got a message that the AMD board was restartting, and in a few times it failed to "wake up" at all (I hade to power down/up). I have been talking with Dell support and their recomendation is not to use the "sleeping mode" at all with the XPS 8500 (they deactivated this function in my computer). Have several XPS 8500 users got the same recomendation? I wonder if it is an official recomendation for the xps 8500....
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Posted June 27th, 2012 01:00
Thanks Osprey
I have updated my AMD driver and I hope it will improve the sleep function.
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Posted June 27th, 2012 07:00
After updating the AMD Driver, I have not had any problems. If I get any problems, I will report back!
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Posted June 27th, 2012 07:00
I have the identical problem. Seems to me it is a hardware problem, given than Dell said not to use sleep mode. If so, typical obfuscation of avoiding warranty work. Surely they know what it is. Did your AMD re-install fix the problem?
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Posted June 27th, 2012 10:00
Good to hear.
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Posted June 27th, 2012 19:00
There's also a new version of BIOS (A06) for the XPS 8500 that includes a fix for the PCI-e x16 slot which is where an add-in video card would be installed.
That said, I can't make heads or tails of what the description of the PCI-e x16 fix on that page actually says or means. QUOTE:
Add 50ms delay to wait PCIE16x ready to fix change CPU from SNB to IVB when use add on graphics no display.
:emotion-43:
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Posted June 30th, 2012 09:00
I also updated this driver, and it did not matter, same old problem. I also have the problem with hard boot up, and the only tihing I can do is pull the plug. This sleep malfunction happens about every 10 cycles, otherwise working OK. I need the sleep function to work properly. Of all the Dell machines I've purchased, about 15, this is the only model that screws up in this fashion. I can't square with 'sleep' being a consistent problem.
I still feel this is a hardware issue versus software or driver problem. Recommending not to use the sleep function is a red herring.
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Posted July 18th, 2012 01:00
I've exactly the same issue, brand new XPS 8500 less than a week old, AMD HD7870 with up to date drivers and when the monitor powers back on after sleep then intermittently the resolution changes to 1024x768 from 1920x1200 which is quite annoying.
BIOS is A05 18/04/2012 going to see if there is an update for it and a possible fix.
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Posted July 18th, 2012 07:00
I have an nvidia based xps8500....no issues at all so far with coming up from sleep mode.
I will add that my xps8500 DOES have an issue with sata cards not being recognised (even inthe bios).
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Posted July 20th, 2012 10:00
I've updated the BIOS but it is still doing it every now and again.
osprey4
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34230 Posts
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Posted June 26th, 2012 08:00
Hi AndreSmo,
That's the first time I've heard of it. Sleep problems in desktops, however, are fairly common. They are most often the result of dodgy drivers or externally connected devices. My suggestion would be to check downloads for any driver updates first.