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Monitor Not Responding
Hi, I just got my dell xps 400 system about a week ago, everything has been working fine except.
Sometimes when I restart my computer the monitor will not display anything, I can hear the windows sounds when it starts up so I know the computer is fine, but the monitor power button is orange and when I press some of the buttons on it, it says its in power save mode press any key or move mouse to exit, I have tried pressing keys and clicking the mouse but it doesnt seem to turn it on. This happened once before and I left the computer off for a while and came back turned it on and it worked fine, but it happened again today and still has not come back. Anyone that could shed some light on this problem I would greatly appreciate it, thanks.
Monitor: 2005FPW Wide Aspect Digital Flat Panel Display
Video Card: Nvidia Geforce 6800 256MB
366
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Posted December 6th, 2005 12:00
My 200 did the same thing out of the box, everytime it started. I am not saying it is the same, but I corrected mine by changing the video detection selection in the BIOS.
This is easy to check, and I do know that they are completely different system's, with the moniter the only thing common that I know of. I have not bothered to look up your MB specs, concerning chipset, BIOS, etc., but you will not hurt anything if you do not mess with anything you do not understand.
Sparkym366
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Posted December 6th, 2005 14:00
Timmaay,
The 2005FPW has two cables, VGA D-sub & DVI. You can only have one of these connected to the PC.
* Power the PC and monitor off
* Disconnect all monitor cabling from the PC
* Reconnect only one of them (DVI) back to the PC
* Power on the monitor
* Power on the PC
* Press the Input Selection button on the front of the monitor to flip it to DVI
DELL-Chris M (old account)
#IWork4Dell
366
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Posted December 6th, 2005 17:00
Yes, I know I can only have one connected at a time, that is not the problem.
I talked with a technical assistant from dell and we figured out its either a bad DVI cable or the video card, because we hooked up the LCD with the VGA and it worked, so I'm hoping its just a bad DVI cable, but I will know once they send it. Thanks anyway.
366
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Posted December 8th, 2005 04:00
I too just received my XPS400 with the ATI X600SE video card. I was only using the DVI interface. When I turned my computer on, I had the same symptoms if the computer was off for 10 or more minutes. I had spent an hour on the phone today trying to resolve this. The resolution of the phone calls was I am to be sent a new monitor (FP1905).
However, I went on the ATI web site and started to follow their recommedations. What was not mentioned anywhere (Dell or ATI) that I tried as a last ditch effort was to go into the BIOS and changed the SERR DMI message from On (default) to Off. This change appears to have solved the blank screen problem during boot up.
366
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Posted December 24th, 2005 09:00
However, I went on the ATI web site and started to follow their recommedations. What was not mentioned anywhere (Dell or ATI) that I tried as a last ditch effort was to go into the BIOS and changed the SERR DMI message from On (default) to Off. This change appears to have solved the blank screen problem during boot up.
Can you tell me how it was you went into the BIOS and changed the SERR DMI message from On (default) to Off, if the monitor was showing blank?
366
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Posted December 24th, 2005 22:00
To to that, you need to do that, you need to press the F key that interutps the boot process. However, even after doing all the changes that the ATI website mentioned. and the SERR DIM change, it only pushed the problem from the monitor not responding after 5 minutes to not responding after 20 minutes. That day after making all the changes and updates and making a seconds call within an hour, Dell shipped out a new monitor to exchange with the one sent the the system and I have had no problems with the new monitor.
Timmaay
9 Posts
366
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Posted December 6th, 2005 01:00