You mention an exception error when shutting down. Could you please provide the exact syntax of the error message that you are getting? If your error message includes a Details button, I need you to click on it and provide the information included within, as well.

i have solved the issue but you may wish to read the email as to what was the problem as many other people may have a similar problem that could be reolved.
The items deselected in the cofig are:
Scan registry
task monitor
oem clean up
pointer
still image monitor
microsoft intellipoint pro

Gail,

I have started again and reformatted my machine and used the dell recovery CD to reinstall the OS and drivers

I then updated the drivers and installed Virus scan 4.03 from McAfee. I then set up some users on the machine creating 2 profiles. From then on my machine would crash on exit with an exception error.

Luckily I ghosted the hard drive before I created the profiles. I went back to the one user profile using the image and the shutdown issue was resolved but as per usual the machine started to slow down again.

After some long hours and a lot of patience I have resolved the issue with the slow down and the crashing with multiple profiles. I have changes the startup config in the system configuration as below. It seems that when you run all the programs you get problems. Try deselecting the programs which I have to see if this helps (see the attachment). I was at the stage of sending my machine back but now I am very happy with, as its performance is great and I no longer have any blue screens or slowing of the system. Let me know if this helps and I will post the info to dell as I have left my existing case open.

Regards

Steve