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My Last Alienware!
I received my new Aurora R5 yesterday. After setting it up I opened it up to install a second SSD. I was disappointed to find out that I had the data cables for the SSD's but not the power cables. Looking a bit higher up I find the standard hard drive bay with the data & power cable so I decided I will install the SSD in that bay then call and find out the deal regarding the other power cables.
When I called technical support I was told that they will have to sell me the cables because they are not provided. I told them that I had one of the 3 spare bays with the power cable. Long story short, I was directed to sales thinking someone would say they would have 2 cables on their way.
No. I was told that the can issue me a return shipping label if I was not happy. I could not believe what I was hearing. They would rather eat shipping both ways than send me $5 in cables.
While a long time fan and user or Alienware. This one is going back and I will be taking my business elsewhere. I would hate to have a real issue with the computer since this was processed through premium support.
How sad.
BamaBushWookie
1 Message
458
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Posted December 31st, 2016 20:00
..and what warranty you have
digitalwiz
1 Rookie
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105 Posts
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Posted January 1st, 2017 10:00
Don't be so dramatic. Mistakes happen. You can get those cables cheap off of amazon.
The fact is you are dealing with generic dell support. They don't know or care the difference between an Alienware or an Inspiron.
Premium support already sent me a new 4K screen and Motherboard with 6820hk ad 980m. So dellalienware is eating the cost all around.
Sometimes you get a good tech and sometime's meh...ask to speak to a supervisor if you aren't happy.
Finally when you call to return the computer you may find that that person has authority to override someone else's shortsighted decision.
Best of luck
Mike202_573885
24 Posts
458
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Posted December 24th, 2016 07:00
Mine had the extra power cable, I just had to install an extra SATA cable which is common among most computer manufacturers. Here is a picture of the power cable, it just daisy chains off the 1st drive. Also you can purchase a Y-adapter cable if yours wasn't like this. they are pretty inexpensive.