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demingcomp
6 Posts
0
4576
June 22nd, 2016 02:00
How to reinstall Alienware AlienFX that has no uninstaller, missing link of folder etc.
My customer, Steve, brought in an Alienware Aurora R4 tower with a .net error and crash of AlienFX Controller on startup . I've reinstalled .net and tested it. The problem seems to be I can't install the latest version of the Alienware Command Center because the installer can't remove the old software.
Specifics:
225-2262 : Alienware Aurora-R4
320-3168 : 1GB GDDR5 NVIDIA GeForce GTX 5 55 - NVIDIA SLI Enabled
330-6074 : Alienware MM Keyboard, US
330-6082 : Alienware Optical Mouse, MG100
318-1458 : Dual Drives: BD Combo, DVD+RW
421-5702 : Windows 7 Home Premium 64 bit, English, w/Media
317-8666 : Intel Core i7-3820 (Quad Core, 10MB Cache) Overclocked up to 4.1GHz
340-9646 : 1TB Serial ATA 3 Hard Drive
331-4881 : Alienware Documentation - Engl ish
317-8672 : 16GB Quad Channel DDR3 at 1600 MHz
318-1428 : Alienware Aurora X79
I've renamed the Command Center folder and at least now the .net error does not open on startup. YAY! I think I can still repair the Command Center. Is the AlienFX Controller necessary if the user does not care about the lighting effects?
Thanks in advance.
Bill
AlienFX is part of Alienware Command Center which does many things (including controlling the cooling):
http://en.community.dell.com/owners-club/alienware/f/3746/t/19454040
1. Is this machine still running Win7-64, or has it been upgraded to Win10-64?
2. What version of AW-CC are you trying to install?
I suggest you work towards getting the old version removed (uninstalled) AND get a clean-install of the proper version (for this machine and OS version). Failure to do either points to more serious problems.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
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6 Posts
2950
0
Posted June 24th, 2016 08:00
1. Win7 Home Premium 64 bit
2. AWCC: vers. 3.6.5.0 The installer is : Aurora R4 Application_P2X37_WN32_3.6.5.0_A04.exe
I've tried removing AWCC with Revo uninstaller, CCleaner Registry scan. Search in Regedit for "Alien.", renamed the Alienware folder, and did a Windows search for anything left in a folder.
Thanks for all your help.
Bill
As it says in that link, for Win7-64 try AWCC v2.8.9.0.
What makes you think it is not installing or uninstalling properly?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.demingcomp
6 Posts
2950
0
Posted June 24th, 2016 11:00
On the info for the Alienware CC download installer it says it's now compatible with Win 64 bit also. I saw that WN32 as well and thought that was a red flag. I'll try the version you suggested.
2nd answer: I know it fails because it gives me an error that says could not install because the old version could not be uninstalled.
Thanks for the knock on the head! I hope I'll be ok now.
Bill
demingcomp
6 Posts
2950
0
Posted June 24th, 2016 12:00
This is the link I downloaded this file, but it does not work just like the other installer.
www.dell.com/.../DriversDetails
"Error 1714 The older version of Alienware Command Center cannot be removed" and window titled "Feature Transfer Error" and inside window: "Error 1603 Fatal error during installation. Please consult Windows Installer Help (MSI.chm) or MSDN for more information"
How do I attach a txt file of the installation log?
demingcomp
6 Posts
2950
0
Posted June 24th, 2016 12:00
Thanks again for your advice. Where can I find AWCC v2.8.9.0 ?
Thanks again for your advice. Where can I find AWCC v2.8.9.0 ?
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.demingcomp
6 Posts
2950
0
Posted June 24th, 2016 17:00
Ok progress! I'm not getting the 1714 error, but I still get 1603 Fatal error. What else do I need to do. Is it possible to just install the thermal controller? He doesn't have to have the case lights modified again. They are still flashing like normal.
1. Ok progress! I'm not getting the 1714 error, but I still get 1603 Fatal error.
2. What else do I need to do.
3. Is it possible to just install the thermal controller?
4. They are still flashing like normal.
1. Not sure if that is good or bad
2. Sounds like maybe your Windows is corrupt. Load last know good backup-image or clean install Windows. I have a post on here on how to built-it-up from scratch.
3. No. Thermal Controller is a sub-part of Command Center
4. Good. sounds like maybe your MIO-Board is not bad.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
AAA737flyer
2 Intern
•
757 Posts
2843
0
Posted June 22nd, 2016 07:00
TheAlienware file path is under C: program files/alienware. You may also find some aspect of Alienware CC in programs and features which should be deleted first. After looking through the files and deleting any Alienware CC folders you need to us a registry cleaner such as IOLO System Mechanic before trying to reinstall the software.