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spikyhat335
1 Message
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162789
July 29th, 2015 21:00
Alienware X51 R2 Fails to install Windows 10
I had recently bought an Alienware X51 a few weeks back.It had Windows 8.1 on it,and it was working normally before.But I had also reserved a free copy of Windows 10,that was ready to install,so I proceeded.
I did the normal installation processes,and it began installing,starting with the files.However,after 30% of the process was completed,it turned to a black screen.After a while,it rebooted,and there was still a black screen.I had waited 2 hours after the reboot,and still a black screen.My brother had installed Windows 10 on his Toshiba without a problem,but mine just wasn't going to function.
I do have a recovery disk for the Windows 8.1 OS,but I'm not sure whether to use it or not.After a couple of reboots,Auto Repair finally appeared,and it told me I was on Windows 10,so I was sure I was not on 8.1.I decided to continue and once again, a black screen appeared,I waited another hour,and still a black screen.
I was starting to get concerned,as I spent $1000 on this new computer,and I did not want it to go to waste.Hopefully I can get a response so I can fix this problem.
Thanks again
Spikyhat335
Thanks. That worked for me.
I was able to fix it was I did not have to do this after every reboot. To do that, I did a right-click on the desktop and selected "Display Settings" from the context menu. In the dialog set "Display only on 1". For me, this fixed it so that on reboot everything works correctly now.
bigbearandy
51 Posts
3630
0
Posted July 30th, 2015 22:00
I've heard of the HDMI trick, but I need to find an HDMI cable to confirm. :p
bigbearandy
51 Posts
2656
0
Posted July 30th, 2015 22:00
Alternately, go into the system recovery console and go back to previous build under "More advanced options." That will bring you safely back to Win8.1.
RageMonkey77
2 Posts
3630
0
Posted July 31st, 2015 09:00
Glad it worked fella. I did a fair bit of looking round before I got that fix. Mine is ok now rebooting fine too. It's still set as screen two! But hey its working at the moment.
RageMonkey's process worked for me.
The whole thing with changing BIOS settings turned out to be useless and quite disastrous because the video card stops working if you change the SecureBoot setting from the default and i needed to waste a lot of time to do a CMOS reset to undo it.
FlameThrower618
1 Message
2503
0
Posted July 31st, 2015 11:00
Thanks very much for posting. This worked great for me. What a nuisance. I tried the Update 4 times and on the 5th try, this allowed me to at least get in to tell Windows 10 I don't actually have 2 screens.
Kudos!
RageMonkey77
2 Posts
3630
3
Posted July 30th, 2015 06:00
HI there.
I have had the same issue. the install is fine but for some reason windows 10 thinks we are running an extra screen?? When you get to the black screen with the cursor press enter and put in your password if you had one, if not press enter again. Give it a few mins to load up then press windows key and P this will open up the projected screen box. there are 4 options in here (you will not be able to see them!) I seleced the bottom one which is screen 2 by pressing the down arrow three times and pressing enter - this will allow you to see the screen, I had to try a few times with different amounts of down key presses but it works. as for the issue its still there when I reboot but at least I can get it open for now.